Leasing Professional - North Houston

Leasing Professional - North Houston

As we continue to grow, with new rental homes being delivered monthly and many more communities scheduled to come online, we're on the lookout for dynamic and driven leasing professionals to join our expanding team, where you'll have the opportunity to dive into a range of responsibilities, from innovative marketing strategies to hands-on leasing and customer engagement. Come grow with us!

This role will focus their efforts on the attraction of qualified residents to the community. You will interact with incoming prospects and match their needs to the ideal home. Your duties will also include exceeding the expectations of our current residents while supporting the property needs.

Skills / Responsibilities :

• Attract and engage prospective residents to facilitate rental agreements.
• Conduct community tours, showcase available homes, highlight amenities, and lease homes.
• Complete lead reports, customer information forms, and market surveys.
• Screen applicants based on our Rental Qualifying Criteria, collecting necessary information to process applications.
• Manage the move-in process, ensuring all required documents (lease agreements, addendums, etc.) are secured and that homes are ready by the agreed-upon date using the Leasing Specialist Checklist.
• Educate new residents on community rules, HOA guidelines, and provide instructions on using their new home.
• Follow up with prospective residents who didn't close, using phone calls, thank you notes, or emails to attempt a second sale or refer them to a sister property.
• Track lease expirations and renewals, working proactively to secure renewals.
• Prepare and distribute tenant notices, promotional materials, and community event updates.
• Listen and respond to residents' concerns, feedback, and complaints; resolve issues when possible or escalate to the property manager.
• Document homeowner / tenant complaints and incidents as needed.
• Help enforce community policies and HOA guidelines.
• Assist with placing, removing, and updating marketing materials such as banners, balloons, and signs on and around the property.
• Develop marketing strategies, including lease specials or price adjustments, to stay competitive based on market research.

Qualifications :

Job Posted by ApplicantPro