Field Quality Engineer

Position Overview

The Quality Engineer (Service) is responsible for all activities related to quality systems, promoting quality achievement and performance improvement by implementing and maintaining quality standards throughout all levels of the organization. The Quality Engineer ensures that company’s products and processes meet established quality standards by identifying shortfalls, developing corrective measures, and implementing quality control systems. This role will specifically support quality activities in the field.

This position will be located at US Service Center Wanzl North America (WNA) in Richfield, OH and will require up to 75% domestic travel.

Company And Opportunity Overview

Wanzl North America’s (WNA) vision is to be a leading entrepreneurial player in terms of market share, agility, and game-changing solutions. WNA is a solution provider, creating value along the supply chain of our customers, from the online purchase to the delivery to their customers.

WNA, which includes the Technibilt and Cari-All brands, headquartered in Newton, North Carolina. With nearly 500 employees and 175 MUSD of sales, WNA focuses on the retail and distribution market segments with marquee customers such as Walmart, Amazon, and the majority of large grocers and retailers.

In addition to being the largest manufacturer of shopping carts in North America, WNA has three (3) additional main product segments as well as a Service business, providing turnkey solutions for customer guidance (Access Systems) and Shelving & Fixtures, as well as Material Handling/Rolling Stock products. Additionally, WNA is active in building a “digital” business line with products for shopping cart containment, smart exit gate technology, and solutions for autonomous and/or semi-autonomous retail stores.

WNA is part of the Wanzl group, headquartered in Germany, and has 12 plants in 8 countries, providing comprehensive, solutions-driven service and expert knowledge of local markets for customers across the globe through their 360° service.

Duties And Responsibilities

• Implementation of customer quality requirements and maintaining the integrity for quality processes and procedures
• Develop corrective actions, solutions, and improvements, including participation in Root Cause Corrective Action activities to permanently eliminate defects
• Work with new product developments, ensuring tests and procedures are understood and executed
• Demonstrate quality principles, systems, measurement, and statistical techniques
• Develop and initiate standards and methods for inspection, testing and evaluating.
• Develop and implement sampling procedures for service, including development of instructions for recording, evaluating, and reporting quality and reliability data.
• Utilize 8D, DMAIC, PFMEA or other problem-solving methodologies for problem solving and non-conformances
• Provide training and support to internal and external team on systems, policies, procedures, and core processes
• Project management of small to large field actions
• Field investigations at customer site
• Rework / inspection work instruction development
  
  

Skills And Experience

• BS degree from an accredited university
• Certified Quality Engineer (CQE) certificate preferred
• Knowledge of inspection and testing of electromechanical devices
• Strong and proven knowledge with Quality Management Systems, knowledge of quality assurance terminology, processes and tools, statistical analysis
• 3 to 5 years’ experience in a manufacturing environment (preferably metal fabrication – welding, forming, assembly, mechatronics)
• Excellent written and verbal communication skills, ability to work with/communicate with all levels of the organization
• Strong analytical and problem-solving skills
• Ability to work independently with demonstrated ability to multi-task and set priorities; strong planning/organizational skills
• Effective interpersonal skills, ability to work in a team environment
• Strong work ethic, leadership, decision making ability required
• Proficiency in all Microsoft Office applications
• Up to 75% travel