Client Services Coordinator

Warehouse of Fixtures has an exciting opportunity for a Client Services Coordinator based in our downtown St. Louis location and we’d love to hear from you!

Warehouse of Fixtures continues the tradition of excellence in new, preowned and refurbished office furniture. We meet and exceed our customers’ expectations with great products offered. Our company serves businesses nationwide and internationally with a focus in the St. Louis and Kansas City metropolitan areas.

Key Qualities:

• 20 Years of Operations Family Owned
• 60 Years of local name recognition
• Excellent reputation built around strong customer values, service and solution-focused approach

Summary

The Client Services Coordinator is responsible for coordinating installation and service appointments, addressing client inquiries, ensuring accurate data management, and processing orders. The role also involves organizing schedules for internal and outsourced teams and resolving client issues in a timely and professional manner.

Essential Duties and Responsibilities

• Schedule installations and deliveries: Manage scheduling of delivery, installation, and service appointments while maintaining accuracy in the order processing system.
• Manage service and repair requests: Schedule service and repair tasks, ensuring timely resolution and clear communication with clients.
• Client communication: Provide clear communication regarding service schedules, installation dates, and delivery details to clients.
• Coordinate with installation teams: Work closely with internal and external installation teams to ensure the timely execution of client needs and services.
• Routing and scheduling: Organize and manage technician routes for service, repair, delivery, and installation, ensuring optimal timing and route efficiency.
• Reconcile daily schedules: Regularly verify and reconcile daily schedules, reporting any discrepancies or issues to the relevant department.
• Client issue resolution: Proactively resolve client concerns or complaints by maintaining high levels of client satisfaction.
• Accurate data entry: Enter, update, and maintain accurate client and service-related data.
• Multi-tasking: Handle phone and email correspondence simultaneously, providing timely responses to client inquiries.
• Record-keeping: Maintain detailed records of client interactions, transactions, and feedback to ensure clarity and accountability.
• Team collaboration: Coordinate with internal teams such as design, sales, and management to ensure up-to-date information and prompt issue resolution.
• Promote services: Promote additional services when appropriate, ensuring comprehensive client experience.
• Additional duties: Perform other related tasks as assigned by the supervisor.

This job has no supervisory responsibilities.

Education and/or Experience:

Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Scheduling experience required.

Benefits:

• Health Insurance
• Life Insurance
• Vision Insurance
• Dental Insurance
• 401k
• Paid Time Off / Flexible Hours
• Work week Monday - Friday
• Paid Weekly
• Great Team Atmosphere
• Sign on Bonus $200.00