What are the responsibilities and job description for the Hourly OS&D / Training Clerk position at Warehouse Services, Inc.?

Ensure a safe and secure work environment.

Interface with Michelin Customer Service / Representatives as required. Ensure all email requests are responded to and completed in a timely manner.

Maintain good communication with the Management Team for new, in-process or completed training and process verification results.

Manage the training program to ensure all employee training is completed in a timely manner from orientation to equipment training to operations.

Update the training matrix and / or program and with employee training dates for the corresponding document / work instruction and revision.

Update the training matrix for any new or revised documents / work instructions.

Monitor material handling equipment training and report any training needs.

Coordinate training needs daily with the operations manager and quality manager.

Complete process audits or verification of effectiveness forms following completed employee training for verification of competency.

Review and investigate all OSD's and RLO's per the instructions, including :

Obtaining PODs for straight over or short claims.

Pulling the load documentation.
Requesting and reviewing cycle count requests.
Reviewing system adjustments.
Reviewing scan reports for errors, timing, overrides, and repeat scans.
Review all accepted claims with the QA / IC Manager and Ops Manager, with copies of all documentation.
Determine which products need to be counted and give a list of the products to the cycle counters.
Respond to all OSDs / RLOs in the Michelin OSD / RLO system in a timely manner.
Maintain / update the Accepted-Unknown OSD / RLO log / daily.
Ensure inventory has validated all receipt discrepancies. Create all RLO's for receipt discrepancies through the Michelin RLO system within 1-2 business days of receipt.
Collect dock error sheets daily and maintain / update the Dock / Audit error log daily.
Complete any additional required internal and external daily / weekly / monthly forms, reporting and dashboards.

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