Slot Technician I - Omaha

Summary

Slot Technician I

SUMMARY DESCRIPTION:

The Slot Technician I is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC. 
• Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records. 
• Maintains equipment to approved standards and schedules and strives for 100% game uptime. 
• Assists guests with property and game information. 
• Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures. 
• Inspects all new machines and conversions kits prior to installation onto the gaming floor. 
• Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations. 
• Reports all relevant information to management as required. 
• Troubleshoots and repairs all electronic gaming equipment to the component level. 
• Effectively communicates all operational and technical breakdowns and provide solutions to team members. 
• Investigates slot variances to identify and correct all possible causes for reported variances per company policies. 
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience. 
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards. 
• Attends all required training meetings. 
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons. 
• Must be flexible in scheduling based on business needs. 
• Performs other tasks as assigned

JOB SPECIFICATIONS:

• Must be 21 years of age or older. 
• High School diploma or GED required. 
• Slot Technician experience, Electronics or PC technical degree / certification. 
• One (1) year of experience as a Slot Technician or related field. 
• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 
• Strong supervisory and leadership skills. 
• Proficient with Microsoft Office Suite or related software; and slot systems. 
• Must have complete technical understanding of broad range of slot machines and systems and ability to train others. 
• Ability to interact with mobile devices and touch screen technology.  
• Previous experience using Smart Phones and/or Tablet applications strongly preferred 

CORE COMPETENCIES:

• Collaboration Skills 
• Guest Focus 
• Communication Proficiency 
• Flexibility 
• Problem Solving 
• Ethical Conduct 
• Flexibility 
• Stress Management/Composure 

TRAVEL REQUIREMENTS:

Travel is not required for this position.

WORK HOURS:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:

 Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.