What are the responsibilities and job description for the Customer Care Specialist / Receptionist - Jaguar Land Rover North Dade position at Warren Henry Automotive Group?
Position Overview
We are seeking to hire a full-time Customer Care Specialists / Receptionist to join our team! We are fully moved into our brand-new, state-of-the-art facility in North Miami.
The team member must be flexible to work Saturdays, Sundays and some Fridays.
This position requires a highly adaptable individual to be able to point customers to the correct information / individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.
Responsibilities
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
- Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Educates customer on current product line options and basic product specifications.
- Provide product information (brochures) for customers when requested.
- Provide and deliver the highest standards of service to our customers and provide assistance as needed.
- Works closely with salesperson.
- Supports F&I and sales team as needed.
- Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines.
- Ensure processing of invoices and POs for payment is completed timely and accurately.
- Transmit information or documents to customers, using computer, mail, or fax.
- Hear and resolve complaints from customers or the public.
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, or other documents.
- Participates in required training assigned by management.
- Keep a current record of staff members' availability.
- Maintain lobby or reception area clean, neat and well organized.
- Maintains an organized, clean and safe work area.
- Provide coverage for other Customer Care Specialist when needed.
- Demonstrates the company’s core values.
- Complies with company’s policies and procedures.
- Other duties as assigned.
Qualifications
Education : High School Graduate or General Education Degree (GED) Required
Experience : One year of customer service oriented experience in a position with high walk-in traffic.
Computer Skills : This position requires an intermediate level of competency using Microsoft Office Suite.
Other Requirements :
WORK ENVIRONMENT
The work environment is extremely fast paced and energetic.
