Family Advocate - First Step (Spanish Required)

Hiring Rage : $26.25 - $31.95 DOE and licensure. Additional compensation of $1.50 / hour for bilingual services.

Summary / objective :

The primary role of the Family Advocate is to provide essential resident coaching services for families residing in one of Warren Village's campuses. Coaching services include conducting biopsychosocial assessments, goal planning, resource and referral, problem solving, de-escalation, and mediation.

Warren Village First Step offers a transitional housing program for low-income, 18-24-year-old single-mothers and their children. The program is an opportunity for families to experience independent living in a supportive community setting while working towards educational, economic, and personal self-sufficiency. The Family Advocate is responsible for guiding, inspiring and supporting residents of First Step in a positive peer culture through individual Mobility Mentoring®, group life skills programming, and supporting education and employment success and other support services as needed to accomplish financial stability.

Warren Village recognizes that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage our differences to encompass and reflect the communities we serve. We align our policies, practices, and resources so that people of all races, cultures, identities, and socioeconomic status may feel valued and respected.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being.

Essential Functions and Responsibilities :

• Implements Warren Village mission through coaching activities with program participants at one of Warren Village's campuses, monitors, and documents progress on individualized plans.
• Utilizing a Mobility Mentoring approach, conducts detailed Bridge to Self-Sufficiency assessments to identify each family's strengths, needs and establish individual mobility goals related to upward economic mobility, including housing, budgeting, career and education, childcare, health care and more.
• With a focus on equity and inclusion, work directly and collaboratively with residents to build and nurture an empowered community, and increase participation in resident programming and Positive Peer Culture (PPC) weekly house meetings.
• Organizes enrichment classes and event programming for adults and corresponding childcare services.
• Establish and maintain a positive professional relationship and effective communication with referral partners, collaborative marketing, resident recruitment, and client staffing.
• Promote meaningful interpersonal communication with program youth and their families to develop trust.
• Maintains a keen sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement.
• Communicates effectively to a wide array of audiences from participants to external stakeholders.
• Completes timely and accurate service documentation; maintains data management records and assists with program reporting tracking elements.
• Assists participants through problem solving, direct support, intervention, de-escalation, and mediation, as necessary.
• Assist with applicant admission process, including, but not limited to conducting tours, participating in intake meetings, active client outreach and recruitment.
• Schedule follow-up meetings with referral partners to discuss residents' successes and challenges.
• Utilizes a trauma-sensitive, coaching and 2Gen orientation in work with participants.
• Exhibits resourcefulness and ensures proper referrals are made in collaboration with internal and external resources.
• Support emergency responses by being on call after hours overseeing any issues that may arise while the office is closed. This includes, but is not limited to, responding to resident emergency safety concerns and maintenance issues. This position shares the on-call shifts equally with Program Manager to include two weekends per month and weekday coverage as scheduled.
• Assist with intern supervision.

Other duties as assigned.

Competencies :

Minimum Qualifications :

Preferred education and / or experience :

Work Environment :

Work Schedule is Monday through Thursday, 12pm-9pm. and Fridays 9am-12pm.

Located in an active community and residential setting, the working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands :

Occasionally lifts and / or moves up to 25 lbs. Primarily a stationary position. The person in this position needs to occasionally move about inside the office / facility to access file cabinets, storage spaces, access units and building spaces by utilizing stairs, office machinery, etc. Constantly operates a computer and other productivity machinery, such as a calculator, copy machine and computer printer. Must be able to exchange accurate information in these situations.

Salary & Benefits : Hiring range : $26.25 - $31.95 DOE and licensure Additional $1.50 / hour for bilingual services.

Attractive benefits package, including generous paid time off (sick / vacation days) and 12 holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and an Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.

To Apply : Interested candidates should submit resume and cover letter (as separate PDF attachments) to Subject line : Family Advocate - First Step -

Only applicants selected for an interview will be contacted.

We do not accept unsolicited resumes from recruiting agencies. Warren Village is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender or other diverse identity, age, disability, marital status, or another protected category. If you have a disability or special need that requires accommodation, please contact us at careers@warrenvillage.org

Salary : $26 - $32