Chill Staff - Dairy Queen Kingdom City

Description

Assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Job Knowledge and Responsibilities

• Controls food production process.
• Completes assigned prep work for stocking and set up of chill area.
• Properly and safely operates and maintains restaurant equipment including chill equipment, fryer, freezer and other related cooking equipment while following all health and safety standards.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Stock and execute proper rotation of products.

Service Orientation

• Be pleasant and alert to customer needs.
• Practice established food handling procedures and meet any local health regulations.

Communication, Collaboration, and Teamwork

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Must have excellent customer service skills including strong verbal communication skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
• Communicate all significant issues, both positive and negative, with management staff.
• Breaks down and cleans chill area thoroughly every day as assigned by a manager or shift leader.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Inform immediate supervisor promptly of all problems or unusual matters of significance.

Planning, Organizing, and Accountability

• Clean work area, organize and stock needed items. Move various food, paper and cleaning items from other sections of building (or outside building) to immediate work area.

Initiative, Problem-Solving, and Decision Making

• Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness.
• Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
• Prepare treat products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
• Operates chill area in accordance with established PRIDE standards, policies and procedures.

Support the Mission of Warrenton Oil Company

• Help maintain a positive environment that supports the brand and encourages customer loyalty.

Job may require other duties as assigned

Qualifications