Front Desk Attendant Holiday Inn Express-Warrenton

Description

The Front Desk Attendant position is responsible for ensuring all guests are assisted in a prompt, efficient, courteous, and professional manner. Front desk attendants adhere to all hotel policies, procedures, regulations and standards, as well as, guarantee front desk operations are flow in a manner that is conducive to our guests’ needs.

Job Knowledge and Responsibilities
• Be prepared to perform all front desk functions, including switchboard, business center and guest relations.
• Ensure smooth check-in and check-out of all guests through properly handling guest accounts.
• Ensure that all supplies are well-maintained.
• Ensure that all due-outs for the day are cleared and do not carry any unusual outstanding balances.
• Check the information board, daily event sheet, be up to date and informed about daily operations.
• Be knowledgeable about etiquette and protocols.
• Use your PMS password with discretion; always log off terminal when not working.

Service Orientation
• Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
• Ensure that all Reward Members, VIP guests and repeat guests are identified; recognized, pre-blocked and special treatment is brought to the room.
• Keep hotel function directory current.
Communication, Collaboration, and Teamwork
• Assist all associates with questions and/or problems which might occur.
• Be present and visible at the front desk to ensure efficient and smooth service is provided to all customers.
• Assist with housekeeping, laundry, auditing, and breakfast when needed.

Planning, Organizing, and Accountability
• Ensure that work area is always clean, neat and organized.
• Follow hotel and company policies for bank drop procedures at end of each shift.
• Complete work or special projects as assigned and adhering to due dates and deadlines.
• Be familiar with all emergency plans and be able to act upon them.

Initiative, Problem-Solving, and Decision Making
• Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
• Develop knowledge about frequent guests and their special requests and needs.
Support the Mission of Warrenton Oil Company
• Provide a gracious and aggressive hospitality towards all customers. Be highly familiar with and adhere to all policies, procedures and standards.
• Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
• At all times strive to represent hotel and brand in the most professional, courteous manner

Qualifications

Required Qualifications

• High school diploma or equivalent

Knowledge, Skills and Abilities

• Communications Proficiency
• Technical Capacity
• Leadership
• Teamwork Orientation
• Performance Management
• Results Driven