Healthcare Administrative Assistant

Job Title: Medical Front Office/Medical Billing/Administrative Assistant

Reports to: Owner

Location: 1103 S. US Hwy 169, Suite F, Smithville MO

Job Status: Part Time - Approx. 32 Hours/Week

Hours: Monday-Thursday 8:30-5:15 and Friday's 8:30-1:00

Warrior Hearing Center is a single provider medical office providing hearing services to adults and children in Smithville and the surrounding communities. We are hiring for a Front Office/Administrative Assistant position that will include a variety of job duties related to customer service, patient care, data management, appointment scheduling, insurance benefits verification, and much more! We are looking for an outgoing, organized, detail-oriented self-starter who can take this position, make it their own and grow with the practice.

Position Summary:

Organized, detail oriented, outgoing individual needed to provide support to the owner and providers in regard to customer service, insurance billing, accounts payable and receivable, collections, marketing assistance, enforcement of policies and procedures and a variety of other duties outlined below. This individual will be responsible for managing the daily operations of the office. Future duties may include oversight of additional personnel.

Primary Job Functions:

Front Office Management

• Greets patients in person and by phone, answering questions, scheduling appointments and providing a high level of customer service
• Checks email messages through the day
• Follows up on prospective patients with phone calls, emails, brochures, etc.
• Maintains and keeps patient paperwork updated
• Updates patient files in the electronic medical record system with pertinent patient information, referral sources, insurance information, hearing aid information and electronic filing of all pertinent patient records
• Maintains hearing aid database with current serial numbers, warranty end dates, sizing, etc.
• Minor cleaning/troubleshooting of hearing aids (training to be provided)
• Light cleaning duties once weekly (vacuuming/dusting/mopping)

Office Administration

• Maintains provider applications and credentialing information for participating health plans
• Manages accounts payable. Takes payments, records payments, prepares bank deposits and performs monthly reconciliation
• Orders office supplies and oversees overall clinic inventory
• Oversees the shipping and receiving of merchandise to office
• Enters merchandise into electronic medical records system
• Maintains patient confidentiality as per HIPPA laws
• Opens and closes the office according to protocol
• Performs end of day accounts payable tasks

Marketing

• Follows up on prospective patients with phone calls, emails, brochures, etc.
• May assist owner with monthly marketing outreach
• Assists with or manages database marketing efforts

Insurance

• Checks insurance eligibility and benefits prior to patient appointments
• Speak with Insurance companies as needed to resolve claims or questions regarding claims
• Future duties may include: Submit electronic billing of insurance claims

Job Skills, Knowledge and Abilities

• Minimum of 3 years medical office experience, including insurance billing, accounts receivable and customer service required. Experience in hearing, speech pathology, PT or OT a plus, but not required.
• Medical office administrative assistance or management experience preferred but not required (Job history, work experience and references must support a move into administrative assistant or management position)
• Excellent interpersonal skills that allow for effective working relationships with a diverse patient, customer, colleague and vendor population. This includes effective listening, sales and service, and problem solving skills.
• Must understand insurance terms such as: deductibles, allowed amounts, co-insurance, max out of pocket and how to check insurance benefits.
• Must have strong computer skills, allowing for the ability to learn and navigate electronic medical records systems, insurance portals, electronic billing portals, and be able to troubleshoot basic computer problems.
• Must have strong keyboard/typing skills
• Must have demonstrated skill in organization, planning, problem solving, and decision making.
• Working knowledge of Microsoft Excel and Word and the ability to create and implement data collection documents, create letters, excel spreadsheets, etc.
• Must be able to multi-task, deal with numerous interruptions, work efficiently and independently and problem solve
• Must be able to organize time and prioritize numerous tasks within strict deadlines
• Must be detail oriented
• High School Diploma or GED required

Professional Expectations:

Exhibits a positive attitude, compassionate care for individuals of all ages, maintain a professional appearance, be detailed, organized and efficient while maintaining accuracy. Must maintain strict confidentiality and enjoy a team-oriented work environment to facilitate smooth, professional care of the patient and performance of the office.

Physical Demands and Work Environment:

Work environment is fast paced but professional and friendly. Work requires movement throughout the office, sitting for periods of time, stooping, bending and stretching for supplies. Employee may be required to lift items up to 30 pounds. Position requires manual dexterity sufficient to operate a keyboard, computer, telephone, calculator, copier and other office equipment as necessary. Vision must be correctable to 20/20 and hearing must allow for telephone use and communication with customers and co-workers. It is necessary to view and type on computer screens for long periods of time and to work under stressful or emergency situations with a high concentration and energy level. Employee may be exposed to everyday cold, flu, covid and other viruses. Work is performed in an office environment and the employee must be comfortable asking for money. Work involves frequent interaction and contact with patients, may be stressful at times and requires excellent communication skills. Interaction with others is constant and may be interruptive.

Job Type: Part-time

Pay: $16.00 - $21.00 per hour

Schedule:

• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 2 years (Preferred)

Ability to Commute:

• Smithville, MO 64089 (Required)

Work Location: In person

Salary : $16 - $21