Branch Manager / Regional Service Advisor

Bronx, NY – Warehouse Branch Manager / Regional Service Advisor

Warrior Services Company provides Durable Medical Equipment, Mobility, and Access services from the federal government and servicing Veterans in different parts of the country, providing Home Medical Equipment (HME) and Services consisting of all types of DME, Home Oxygen Services, Sales and Repairs of Complex Rehab Power Mobility Devices to the Department of VA and other Federal Agencies.

Job Description:

The Regional Service Advisor (RSA) reports to the National Service Manager (NSM). The RSA aids the NSM from a local perspective as acting manager. The RSA will communicate often and effectively with the NSM on a weekly, if not daily, basis keeping the NSM up to date on the day-to-day activities of the region. One of the most important roles of the RSA is to identify, maintain, and improve the relationships and work experience for our service technicians.

ESSENTIAL JOB DUTIES

This listing is not to be construed as all-inclusive. Other duties may be required and assigned.

• Performs weekly/daily check-in with local Technicians to troubleshoot failures and celebrate successes.
• Maintains vehicle check lists and assists in communicating maintenance needs.
• Assists with evaluating driver routes and timecards to ensure technicians are efficient.
• Monitor service technicians’ daily activities.
• Support to develop service budget and monetary resources required to accommodate existing and future maintenance.
• Coordinate technical seminars of training for regional service associates and supervise training program completion.
• Support internal staff, service technicians, customers, and sales staff with technical questions.
• Make/receive phone calls from veterans and clients with technical questions.
• Execute inspections on scheduled Work Orders, warehouse, Vehicles, and amenities etc.
• Coordinate with Senior Warehouse Manager and National Service Manager on projects, policies, and procedures to ensure production is effective and efficient as possible.
• Conduct safety inspection and conformance to ensure it represents and reflects the top quality of Warrior Service Company LLC.
• Manage installation, service, and maintenance of installed equipment at customer sites.
• Provide services with the aim to exceed regional and customer expectations along with attaining company targets.
• Plan, assign and direct work of service technicians outside of scheduled routes.
• Appraise performance, reward, and discipline service technicians.
• Ensure to address complaints and resolve problems.
• Involve actively in team effort through routine communication with departmental management.
• Utilize SalesForce CRM to ensure projects are completed efficiently and in a timely manner
• Manage special projects as assigned by the National Service Manager
• Focus on process improvement and continuous improvement
• Keep employees motivated and performing at a high level
• Supervise the Field Service Technicians in the region; address employees’ concerns and/or performance concerns in real time; maintains proper documentation as needed.

MARGINAL JOB DUTIES

• Assists warehouse personnel as necessary.
• Assists with cleaning warehouse and other areas.

TECHNICIAN DUTIES

• Provides patient with orientation and instruction on the proper use of equipment.
• Responds to patient inquiries on equipment set-up and usage.
• Performs follow-up servicing of equipment in the field as necessary.
• Performs minor repair of equipment as required.
• Performs documentation tasks including obtaining signatures from Veterans upon delivery; completes driver log; completes vehicle pre-trip and post-trip checklists.
• Assists in cleaning and disinfecting used equipment as needed.
• Performs daily vehicle maintenance and safety checks on assigned vehicle; cleans vehicles following use.
• Regular and reliable attendance at work required.

SPECIAL REQUIREMENTS

• Must maintain a valid driver’s license and good driving record.
• 5 years of work experience with warehouse management and inventory control.
• 2 years of work experience as a traveling manager.
• Experience with SalesForce for project completion.
• Preferred work experience with Access and Mobility Devices including the construction and/or assembly of electrical equipment plus low voltage electrical work experience.
• Some travel will be expected and/or required.

Salary:

• $55-75k with bonus potential.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location:

• Bronx, NY warehouse