What are the responsibilities and job description for the Help Desk Support Specialist - Palm Springs, FL on-site position at Warrior Service Company LLC?
Help Desk Support Specialist
Location: In house, Palm Springs FL
Job Type: Full-Time
About the Role:
We are seeking a mid-level IT Support Engineer to join our team and provide technical support across our organization. This role is ideal for a problem-solver with a strong background in IT support, and expertise in Microsoft, Apple Business Platform, and RingCentral. The IT Support Engineer will play a key role in ensuring the seamless operation of our technology systems and will report directly to our Senior Salesforce Architect.
Key Responsibilities:
- Technical Support & Troubleshooting: Provide end-user support for hardware, software, and network-related issues across Microsoft and Apple environments.
- Salesforce Support: Assist with user management, troubleshooting, and minor configurations within Salesforce to support business operations.
- Microsoft & Apple Ecosystem Management: Support and maintain Microsoft 365, Windows devices, and Apple Business Manager for macOS/iOS device deployment and management.
- RingCentral Administration: Provide support and troubleshooting for RingCentral VoIP systems, including user setup, call routing, and system optimizations.
- Security & Compliance: Ensure adherence to IT security policies, access controls, and best practices for device and data security.
- Collaboration & Documentation: Work closely with cross-functional teams, document IT support processes, and assist in training end-users on new systems and tools.
Required Skills & Qualifications:
- 2-5 years of IT support experience in a corporate environment.
- Strong knowledge of Microsoft 365, Windows operating systems, and related applications.
- Experience with Apple Business Manager and managing Apple devices in a corporate environment.
- Familiarity with RingCentral administration (VoIP, call routing, user provisioning).
- Excellent troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
- Strong communication skills and a customer-focused approach to IT support.
- Experience with IT ticketing systems and documentation best practices.
Preferred Qualifications:
- Salesforce is a plus!
- Microsoft certifications (M365, Azure Fundamentals) are a plus.
- Experience with MDM (Mobile Device Management) solutions for Apple and Microsoft environments.
Why Join Us?
- Work with a dynamic and innovative team in a tech-driven environment.
Pay:
- $65k
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Monday to Friday 8a to 4:30p
40 hours per week
Salary : $65,000
