What are the responsibilities and job description for the Client Relations position at Warriors Heart?
Warriors Heart is growing and is expanding our Client Relations Team!
If in recovery, a veteran, LEO, firefighter, or 1st Responder, let your past experience assist you in healing others.Warriors Heart is a residential treatment facility dedicated to serving our military, law enforcement, firefighters, 1st responders and other civilian warriors.Our Behavioral Health Techs are apart of our Client Relations (CR) team and is the go to person for our clients.
CR provides concierge like services to the clients at WARRIORS HEART supporting them in their success of recovery. Many individuals who have a personal connection to the field or are pursuing counseling licensing choose to work as a CR.
Qualifications:
- Must be open to supporting a 24 x 7 environment
- We provide training in objection handling
- Must be fluent in reading, writing and speaking the English language
- Basic computer knowledge
- Valid Drivers License in good standings
- Pass an annual background clearance
- Willing to submit to random drug test and alcohol screening (and pass)
Responsibilities (includes but not limited to) :
- Service, service, service. The responsibility of CR is to provide service/support to the clients, the team and the facility.
- Treat everyone with dignity and respect.
- Following, proper visitor protocol (signed releases, etc) and greeting all visitors.
- Transportation: airport, detox, appointments, hospital, doctor office, outside meetings, store runs, rec groups and other client/company transportation requirements.
- Client Intakes
- Ability to operate and comprehend the Blood Pressure Equipment.
- Must be able to perform and properly calculate Urinalysis/Pregnancy panels, and the Alcohol Breathe Analyzer.
- Gather Urinalysis from client for drug screening
- Know the separation between clinical and conversational interactions.
- This will allow you to assist clients in a non-clinical manner while directing them to the proper clinical personnel, when required.
- Supervision of client self-administration of medications.
- Document shift reports daily
- Ability to operate all appliances and house fixtures. This includes and not limited to; refrigerators, dishwasher, fireplaces (group rooms and client rooms), carpet shampoo (this can be used for wet carpet water removal), all thermostats, swamp coolers, air conditioner (clinical), and lighting.
- Read, understand, and follow the Client Relations Policy Manual.
Job Type: Part-time
Shift:
- Day shift
- Morning shift
Experience:
- Customer Service: 1 year (Preferred)
- Military/First Responder: 1 year (Preferred)
- Chemical Dependency/ Addiction: 1 year (Preferred)
Work Location: In person
