Outreach and Intern Supervisor

Position summary

Provide effective leadership, training and support to the Outreach team and Family Focused group MSW interns. This position will be responsible for leading, supporting, providing program management and supervising the Outreach program. This position will also support, train and lead 3-5 Family Focused Group interns. Additionally provide group coverage within the Family Focused Program as needed. Outreach provides observational assessment of children in early childhood programs and daycare centers from ages birth through or not yet in kindergarten. Assist teachers and care givers to develop intervention plans to facilitate the child’s adjustment and development. Share information on resources and referral information is provided for parents. Outreach also provides in-services, training, and workshops to early childhood professionals on a variety of topics. This position would also work closely with Family Focused supervisors in onboarding and providing a positive supervision experience to MSW interns.

Responsibilities

Clinical Performance and Documentation

• Ensure program staff provide effective assessment and consultation services
• Provide training and assist with intakes as needed to support staff
• Ensure that referrals and requests for services are responded to and processed quickly to help clients access services or receive triage and/or referral services
• Work with Washburn clinical, support and reimbursement staff as well as external referral sources to refine systems to improve access, streamline systems and facilitate enrollment
• Develop standards and training related to culturally competent practice
• Maintain knowledge of both established and emerging interventions and implement as appropriate
• Demonstrate knowledge of and supervise staff so that practice is consistent with the agency’s Clinical Policies and Procedures
• Maintain a small caseload with Outreach cases
• Ensure Family Focused Group interns provide effective group treatment and engage in learning
• Provide training and support to interns completing diagnostic assessments through the Assessment team
• Review intern paperwork, notes, etc
• Provide foundational training regarding Developmental Repair concepts, support intern learning, and implementation of those concepts in-group
• Oversee clinical documentation practices to meet state and contracted requirements
• Review documentation regularly to review quality and accuracy and to meet contracted requirements
• Ensure that MN and HIPAA data privacy requirements are followed
• Collaborate with various Universities in which the students are attending. Complete necessary evaluations, site visits, etc. as needed per school
• Outcomes collection
• Work with staff and clients to reliably collect outcomes data and use as appropriate for consultation, evaluation, quality improvement and reporting purposes
  
  
  

Supervision & Leadership:

• Provide effective leadership in hiring, training, supervising and evaluating Outreach staff and interns
• Work with HR staff and other program staff as needed to recruit, interview and hire qualified staff
• Complete timely annual performance evaluations for all program staff with clear professional development plans and diversity goals
• Facilitate weekly case consultation meetings in Outreach
• Provide weekly individual and/or group supervision as appropriate for Outreach program staff
• Provide resources, training, feedback and activities as needed to build a cohesive, productive team
• Create a positive, respectful work environment
• Provide weekly supervision for 3-5 MSW interns in the Family Focused Groups
• Actively coordinate and complete necessary paperwork, evaluations, etc. for the various University or Colleges that collaborate with Washburn
• One time per month, provide intern group supervision in the Family Focused program
• Observe interns actively in group (Minimum 1 time per month)
• Coordinate with Family Focused group therapists (minimum quarterly) to discuss intern engagement and needs
• Join daily debriefing (as needed) to assess an support intern engagement and progress
• Group coverage provided as needed
• Join Family Focused Program meeting 1 time per month to discuss group or intern needs more broadly
• Support hiring and onboarding of interns (info sessions, lever, interviews) and partner with Family Focused group supervisor
• Support and oversee interns with gaining experience with diagnostic assessments through the Assessment team
• During the summer session when there are less interns – providing support as group coverage as needed, complete DA’s through Assessment team
  
  
  

Teamwork and Cooperation

• Participate in and contribute to other agency teams and meetings as needed
• Participate on ongoing agency committees or teams (e.g., accounts receivable, Diversity, Equity & Inclusion initiatives, clinical supervisors' group, in-service planning)
• Meet regularly with program directors and communicate program updates, changes, etc
• Participate in external meetings with other providers, referral sources, payers, etc. as needed to develop relationships, generate referrals, or improve systems
  
  
  

Program Management:

• Develop and maintain systems and relationships to maintain budgeted utilization for program services
• Ensure that clients are receiving services consistent with the program model
• Coordinate program intakes and enrollment
• Work with program clinicians, support and reimbursement staff to maintain timely authorizations for services
• Participate in Program Budget Development and Monitoring of Revenue & Expenses
• Manage program revenue and expenses based on budgeted guidelines and team with program and finance directors to review and develop program budget
• Review monthly utilization and financial reports, monitor trends and develop follow up plans with program directors as needed
• Work with program directors to identify and pursue opportunities for program expansion
• Reporting and Program Oversight
• Work with program support staff and directors to complete required reporting (e.g., Hennepin County outcomes reports, grant reports)
• Work with program directors to ensure compliance with legal, ethical and licensing guidelines and requirements (e.g., grievance logs, data privacy)
• Professional Development and Training
• Provide comprehensive, timely training to new staff and ongoing professional development for program staff and interns
• Lead team diversity and cultural competency efforts. Provide resources, training and activities to promote culturally competent practice and integrate consideration of cultural dynamics in supervision, training, consultation and documentation
• Participate in planning of agency-wide and team training events
• Coordinate intern selection and training with the Human Resources
• Arrange for all new staff or interns to attend employee or intern onboarding (HR orientation, data privacy, electronic health record training, clinical documentation, etc.)
  
  
  

Required Technical Skills, Knowledge, And Abilities

Agency Competencies

• Continuous Learning
• Recognizes and addresses one’s filters, privileges, biases, and cultural preferences
• Commits to continuous learning / improvement in diversity, inclusion, and cultural competence
• Seeks and utilizes feedback from diverse sources
• Sense of curiosity, humility and courage
• Open to learning - humility to admit that we do not have all of the answers
• Courage to experience the discomfort that comes with applying new skills
• Teamwork
• Create an atmosphere of respect, helpfulness, and cooperation
• Ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team
• Commitment to creating a multi-cultural workplace community
• Professional Development
• Continues to acquire professional knowledge, skills and credentials through continuous learning
• Interpersonal, social & cultural responsiveness
• Recognizes the multitude of factors that inform personal experience and form individual worldviews, and exhibits openness and comfort in discussing these factors
• Demonstrates knowledge of cultural diversity and the role of culture in the therapeutic process
• Professional Behavior
• Provides client services and performs other work-related duties with integrity, accountability, compassion, beneficence and respect for others
  
  
  

Position Competencies

• SUPERVISOR COMPETENCE: Demonstrates knowledge, skills and attitudes appropriate to the position as acquired through supervisor training to act as a role model for supervisees and ensure their competence and development, as well as protect Washburn and its clients
• Attains and develops competence in the practice of supervision through formal education and training
• Maintains proficiency in the psychological services provided to clients/patients by supervisees under their supervision as evidenced by on-going clinical evaluations
• Coordinates with other relevant staff and professions (Director, Training Institute Director, etc.) to ensure systematic and clear communication around supervisee’s ongoing development
• SUPERVISORY RELATIONSHIP: Creates an effective supervisory alliance and optimal learning environment for supervisees
• Seeks to create and maintain a collaborative relationship that promotes supervisee’s competence
• Communicates the responsibilities and expectations of both parties in the supervisory relationship
• Identifies expected program competencies and performance standards, and assist the supervisee to formulate individual learning goals
• Reviews the progress of the supervisee and the effectiveness of the supervisory relationship, addressing issues that arise
• CONTINUOUS EVALUATION AND FEEDBACK: Performs clinical evaluation of supervisee and provides open and transparent feedback that promotes the competency development of supervisees
• - Provides feedback to supervisee based upon both formal evaluation and ongoing supervisions that is direct, clear, and timely, behaviorally anchored, responsive to supervisees’ reactions, and mindful of the impact on the supervisory relationship
• Recognizes the value of supervisee skill in self-assessment of competence and incorporates supervisee self-assessment into the evaluation process
• Seeks feedback from supervisees and others (Associate Directors, Clinical Director) about the quality of the supervision they offer, and incorporate that feedback to improve their supervisory competence
• CLINICAL COMPETENCY CONCERNS: Gives precedence to the wellbeing of clients and Washburn over supervisee when issues of professional competence arise
• Identifies potential performance problems and address problems directly through clear communication with supervisee
• Develop and implement timely plan to remediate problems and effect change
• Adheres to institutional, legal and program policies and procedures when identifying and addressing performance problems
• Consults with appropriate individuals (Associate Directors; Clinical Director) in cases of uncertainty
  
  
  

Qualifications & Requirements

• Master’s or Doctoral degree in Social Work. This position must have a LICSW due to specific MSW intern supervision requirements
• Experience in and working knowledge of child development and children’s mental health, and experience of intervention with special needs children and/or early childhood special education
• High level of clinical skills in treatment of childhood disorders
• Supervision and program management experience
• Training in and successful implementation of the Developmental Repair Model
• Independent licensure as LICSW
• Valid Driver’s License
• Current car insurance & vehicle in good operating condition