Customer Service/Sales Counter

Ideal Candidate should have experience in customer service and basic computer knowledge. Prior HVAC and/or appliance knowledge is preferred but not required. On the job training will be provided. Daily tasks will include but not limited to: answering inbound phone calls, assisting customers at our sales counter, submitting orders, looking up parts, product knowledge, basic troubleshooting, navigating various websites, etc. Benefit packages available.'
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Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• Chat
• In person

This Job Is:

• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person

Salary : $16