What are the responsibilities and job description for the Utility Billing/Accounts Receivable position at Washington Co?
**Job Title:** Utility Billing/Accounts Receivable Clerk
Classification: Non-Exempt
Reports to: Finance Officer
The Utility Billing/Accounts Receivable Clerk plays a crucial role in delivering exceptional internal and external customer service while providing essential administrative support. The primary responsibilities include performing various accounting, bookkeeping, cashiering, and clerical tasks.
Essential Duties and Job Functions:
- Billing: Prepare all water and landfill bills and any other utility public works related services. Ensure compliance with billing regulations and policies.
- Utility Account Maintenance: Establish new water customer accounts. Complete contracts for all new water customers. Identify delinquent accounts and prepare service cutoff lists.
- Accounts Receivable: Accepts and processes billing payments along with all Countywide miscellaneous receivables accurately and in a timely manner.
- Daily Deposits: Verify and process daily deposits, ensuring that all transactions are accurately recorded and deposited in a timely manner.
- Financial Recordkeeping: Maintain accurate and up-to-date financial records, including the recording and balancing of customer accounts on a monthly basis.
- Customer Service: Provide excellent internal and external customer service by addressing inquiries, resolving concerns, and offering assistance in a professional and courteous manner.
- Mail Duties: Mail will be picked up daily from the Post Office at the same time as the normal bank trip.
- Office Duties: Undertake a full range of office duties, including filing, records management, transaction processing, and public assistance, contributing to the smooth operation of the finance/utility department.
- Specialized Tasks: Perform specialized tasks related to audit reporting and document imaging to support the financial audit process and ensure compliance with relevant standards.
Required Knowledge, Skills, Abilities and Minimum Qualifications:
- A high school diploma or equivalent is required.
- Experience in accounting, business management, or a similar field is desirable.
- A valid driver's license is mandatory.
- Knowledge of basic accounting principles and practices, as well as general office operations and clerical procedures and practices, is necessary.
- Mandatory proficiency in the use of Microsoft Office and the ability to learn other specialized programs specific to the department are also required.
Key Competencies:
- Accuracy: Demonstrated ability to maintain accurate and precise financial records.
- Customer Focus: Commitment to providing exceptional service to both internal and external customers.
- Organizational Skills: Efficiently manage multiple tasks, deadlines, and priorities.
- Teamwork: Collaborate effectively with colleagues and other departments.
- Adaptability: Ability to adapt to changing priorities and work environments.
- Confidentiality: Handle sensitive financial information with utmost confidentiality.
Physical Demands and Work Environment:
- The employee is regularly required to communicate clearly with others in person and on the telephone.
- The employee frequently is required to sit but must be able to get up and serve customers at the counter.
