What are the responsibilities and job description for the Guest Services Attendant (Seasonal) position at Washington County Public Works?

JOB SPECIFICS

Washington County is currently hiring for Guest Services Attendants (Seasonal). This is a semi-skilled position under limited supervision, responsible for operation of Park Offices, the Historic Courthouse and / or Lake Elmo Park Concession Stand.

MINIMUM QUALIFICATIONS :

At least 16 years of age

DESIRABLE EXPERIENCE :

Previous work experience with Washington County Parks

Work experience operating credit card machine, cash drawer, concession equipment, telephone, and computer

Work experience providing customer service

Work experience with camper registration, concession sales, selling vehicle permits, advising park visitors of regulations, cash management, bank deposits, making reservations, giving directions, and light housekeeping

SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS : 24 to 40 hours per week, days and locations vary. Work schedules (hours and days) and location are subject to change based on department needs.

LOCATIONS : Historic Courthouse, Lake Elmo Park Reserve, St. Croix Bluffs Regional Park, Big Marine Park Reserve

RATE OF PAY : $16.36 - $17.62 per hour

Position will be posted until filled

JOB SUMMARY

This is a semi-skilled position under limited supervision, responsible for operation of Park Offices, the Historic Courthouse and / or Lake Elmo Park Concession Stand.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS : Must be at least 16 years of age and have the ability to read, write and follow written and oral instructions. Must have own means of transportation.

PREFERRED QUALIFICATIONS : Demonstrated ability to perform accurate data entry.

Offers of employment will be contingent upon successfully passing a criminal history background check prior to beginning employment with Washington County.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies outline essential business and professional traits necessary to perform this job.

Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals;

Provide inclusive and equitable service to all members of the community with dignity and respect;

Demonstrate support for the County's diversity, equity and inclusion program;

Ability to keep accurate records and prepare reports; ability to meet and deal with the public in a friendly and courteous but businesslike manner; ability to establish and maintain working relationships with others;

Ability to learn policies, regulations, statutes, procedures, and practices pertaining to the function of the office of assignment;

Ability to initiate compliance with rules and regulations in a fair and consistent manner; and ability to type accurately at a reasonable speed.

DUTIES & RESPONSIBILITIES

Greet visitors and provide park / site and facility information;

Advise visitors of County policies, rules and regulations;

Check-in campers and rental clients, sell vehicle permits, merchandise and concession items;

Follow prescribed cash handling and daily record keeping procedures;

Assist in completing forms, reports, sorting checks and cash, preparing bank deposits, and maintaining accurate records;

Monitor supply inventory including concessions, restroom and office supplies to ensure uninterrupted guest services;

Receive phone calls, answer user inquiries, provide facility tours, take messages, and execute facility, camping and pavilion reservations;

Perform light cleaning duties inside and outside of the park office, gatehouse, Historic Courthouse and / or Lake Elmo Park concession stand;

Execute end-of-day activities including cleaning, supply inventory, closing and locking facilities, and other post-event activities as assigned;

Perform random park surveys and use counts and assist with county-sponsored events, as needed.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is performed 90% inside, 10% outside. Work performed outside involves exposure to seasonal elements including heat, wind, humidity, sand, rain and cold water. Equipment used may include but is not limited to : office printer / scanner / fax, adding machine, computer, cash drawer or register, cleaning equipment and solutions, keyboard, telephone, and two-way radio. Duties include occasional lifting of up to 20 lbs., stooping, reaching, handling and communicating with customers. Additional physical / mental requirements may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Salary : $16 - $18

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Guest Services Attendant (Seasonal)

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