What are the responsibilities and job description for the Guest Services Representative position at Washington Duke Inn & Golf Club?
Job Details
Description
We take pride in providing exceptional service and building strong relationships with our guests! The Guest Services Representative ensures efficient registration while providing the highest level of guest satisfaction.
Benefits:
- Health, Dental, Vision, Short term/Long term disability, Critical Illness and Accident Coverage and life insurance
- 8 Paid Holidays
- 401k with employer match (eligible after 6 months of employment)
- Free parking & complimentary employee meals
- Family & Friends Discounts
- Employee Assistance Program (EAP)
- Growth opportunities
Responsibilities:
•Handle proper registration and check out procedures for all guests in accordance with accounting procedures.
•Respond to all guest questions and inquiries in a timely and friendly manner and keep management informed of all problems and unusual inquiries.
•Maximize room revenue and occupancy levels through suggestive selling and yield management techniques.
•Review daily reservations for special requests, comments or instructions and handle appropriately including processing daily amenity requests.
•Maintain knowledge of current rates, packages and promotions and administer accordingly.
•Acquire working knowledge of guest rooms, in-house facilities, and local information.
•Maintain cash bank and properly record daily cash transactions.
•Handle all reports and paperwork accurately and in compliance with all requirements established.
•Assist the Reception Managers, other guest service agents, reservations and PBX operators as needed to ensure smooth operations.
Qualifications
- 1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus.
- Developed English skills both written and orally.
- Lifting up to 30 pounds
- Requires standing to a significant degree.
Salary : $19
