What are the responsibilities and job description for the Guest Services Representative position at Washington Duke Inn & Golf Club?
Job Details
Description
The Lodge at Duke Medical Center is seeking a friendly and enthusiastic Guest Services Representative to be the welcoming face of our hotel, conveniently located near Duke Hospital. In this role, you’ll provide top-notch hospitality by handling check-ins and check-outs, answering inquiries, and addressing concerns, all while creating a warm and supportive atmosphere. You’ll collaborate closely with our dedicated team to ensure every guest feels right at home during their stay. If you’re ready to contribute to the exceptional care and comfort of our guests, we want to hear from you! Join us in making a positive impact in the heart of Duke's Medical Campus through outstanding hospitality!
Benefits:
- Health, Dental, Vision, Short-Term/Long-Term Disability, Critical Illness & Accident Coverage, and Life Insurance
- 8 Paid Holidays, Paid Time Off
- 401k with employer match (eligible after 6 months of employment)
- Free Parking
- Family & Friends Discounts
- Employee Assistance Program (EAP)
- Growth Opportunities
Responsibilities:
• Handle proper registration and check out procedures for all guests in accordance with accounting procedures.
• Respond to all guest questions and inquiries in a timely and friendly manner and keep management informed of all problems and unusual inquiries.
• Maximize room revenue and occupancy levels through suggestive selling and yield management techniques.
•Review daily reservations for special requests, comments or instructions and handle appropriately including processing daily amenity requests.
• Maintain knowledge of current rates, packages and promotions and administer accordingly.
• Acquire working knowledge of guest rooms, in-house facilities, and local information.
• Maintain cash bank and properly record daily cash transactions.
• Handle all reports and paperwork accurately and in compliance with all requirements established.
• Assist the Guest Reception Managers, other guest service agents, reservations and PBX operators as needed to ensure smooth operations.
Qualifications
- 1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus.
- Developed English skills both written and orally.
- Lifting up to 30 pounds
- Requires standing to a significant degree.
Salary : $19
