Management Associate (Communications)

Job Description

Department Marketing Statement

Are you an engaging go getter with a knack for optimizing processes and have a passion for creative storytelling? Do you thrive in fast-paced environments, excel in problem-solving, thrive in dynamic environments and love crafting compelling content? If so, we want you on our team!

At Metro, we're looking for an enthusiastic career professional to join our Business Operations department within Planning and Performance. This is your chance to:

• Develop Your Skills: Work on diverse projects that challenge and grow your abilities in content creation, process improvement, data analysis, and project management.
• Make an Impact: Play a key role in shaping our internal brand's voice, connecting with our audience through innovative communication strategies and enhancing operational efficiencies.
• Collaborate and Learn: Be part of a supportive team where your ideas are valued, and mentorship is a cornerstone of our culture.
• Grow Your Career: Take advantage of opportunities for professional development and career advancement in an agency that invests in your future.
  
  

If you're ready to kickstart your career, make a difference, help streamline our operations and drive efficiency, apply today and become a part of our exciting journey!

Minimum Qualifications

Education

• Bachelor's degree in Engineering, Business Administration or General Studies
  
  

Experience

• Not to exceed two (2) years of experience relevant to assigned business function
  
  

Certification/Licensure

• N/A
  
  

Preferred

• Technical Training or Certification relevant to assigned business function
• Successful completion of a Metro sponsored college internship or employment program
  
  

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Management Associate works under direct supervision, performs entry-level professional analytical and technical work to assist with the analysis, data management, research and policy development related to the operations and services of a department or unit; assists with the monitoring, assessing, and reporting on the business processes and activities, including measuring and analyzing indicators of performance, quality, quantity and efficiency. May

perform a variety of entry-level professional work in coordinating a department-specific program and multiple administration functions, such as financial or budgetary analysis, procurement and contract administration, human resources management, information technology projects, department-specific administrative programs, or related functions and related work as required.

Performs entry-level work; less complex and more narrowly defined scope; performs designated segments and not all phases of the program/project cycle.

Essential Functions

• Conducts professional-level work in functions or activities, such as financial, budgetary, procurement, contract administration, human resources, training, information technology, and similar functions;
• Assists with a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes.
• Performs designated segments of projects or programs with well-defined objectives, including activities such as data collection, synthesis of data gathered to support analysis, and documentation of findings and recommendations.
• Confers with other departments, officials, consultants and explains policies and procedures; may make presentations on assigned projects and programs.
• Conducts research and analytical studies on a variety of programs and issues; coordinates and expedites reports and program information from departmental input; develops procedures and forms; formulates recommendations and prepares reports and correspondence.
• Formats data sets and performs qualitative and descriptive statistical analyses to aggregate and assimilate data for displaying potential patterns and trends.
• Supports manager in workforce management analysis to include research and coordination of grievance or disciplinary actions relating to union and nonunion employees.
• Assists in implementing business improvements, such as changes to policies, work practices, processes and procedures.
• Contributes to position papers, evaluation reports and presentations.
• Communicates and interacts effectively with business contacts in a businesslike, customer service-oriented manner; establishes and maintains effective working relationships and work collaboratively as a member of a team.
  
  

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report
  
  

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.