What are the responsibilities and job description for the Call Center Registration Specialist (Part-Time, M-F 12:30P-5PM) position at Washington Regional Medical Center?
Organization Overview, Mission, Vision, and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400 team members and serve the region with over 45 clinic locations, the areas only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The role of the Call Center Registration Specialist reports to the Manager of Pre-Admissions. This
position is responsible for pre-registering patients with pre-scheduled services.
Essential Position Responsibilities
- Maintain effective working relationships with internal and external clients
- Assist patients with pre-registering for appointments by obtaining insurance information, collecting payments, and patient demographic information
- Enter collected information into appropriate software system
- Verify insurance eligibility and benefits
- Review information entered into electronic medical record and billing software to ensure accuracy
- Other duties, as assigned
Qualifications
- Education: High school diploma or GED
- Licensure and Certifications: N/A
- Experience: Previous experience with medical billing, coding, or preferred.
Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.
