IT System Administration - Journey

About the Agency & Division:
The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer.The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions. Partnering with our communities helps the WSP provide the best in public safety services now and into the future.

The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

Duties

The Axon Records and Standards Systems Administrator has the primary responsibility to ensure that the agency needs are met within this platform. This position will directly support field users and the reporting and tracking of cases and investigations (everyday database management).

Our new teammate will be able to:

• Configure and maintain the Axon RMS to meet agency operational and security requirements.
• Manage user roles, permissions, and access controls to ensure secure and appropriate access.
• Monitor system data integrity, resolving any discrepancies or issues promptly.
• Establish disaster recovery protocols.
• Serve as the primary point of contact for system-related issues, troubleshooting, resolution, and liaison to Axon post-project implementation.
• Provide technical support for end users to ensure effective use of the system.
• Develop user guides and documentation for staff to enhance understanding of system features and functions.
• Optimize system configurations and workflows to improve efficiency and usability.
• Support the integration of Axon RMS with other systems and tools used by WSP.
• Work with Axon and internal teams to customize the system to meet evolving business needs.
• Ensure the system complies with all relevant regulations, policies, and standards, including CJIS requirements.
• Collaborate with project teams, IT staff, and Axon to resolve complex issues and implement new features.
• Communicate system updates, changes, and outages to stakeholders in a timely manner.
• Ensure that reporting tools are functional and accessible to authorized users.
• Identify opportunities for system improvement and implement solutions proactively.
• Perform data validation to ensure accurate data collection.
• Ensure database integrity is maintained, resolve data issues.
• Test new versions of software provided by the Axon Vendor.
• Identify and track change requests to software.
• Create and/or adopt new incident report forms, sub-forms, and cards within Axon RMS when needed.
• Update current forms, sub-forms, and cards within Axon RMS.
• Collect and document end user needs, and serve as a liaison between the WSP and Axon.
• Maintain proficiency with the Axon Ecosystem.
• Track incidents and requests in ServiceNow related to Axon issues.
• Perform end-user configuration, access control and data maintenance.
• Oversee the daily operations of the Axon RMS.
• Provide active oversight and system administration to include identifying and independently resolving technical and operational problems.
• Diagnose and research problems with related applications and systems.
• Work with users to identify areas for improvement and/or needed functionality change.
• Provide information to Axon and make recommendations to management regarding product acquisition.
• Manage user credentials and access.
• Ensure problem management and resolution of work order requests using ITD’s trouble-ticket system.
• Conduct system usability testing on Axon Records and Standards as needed.
• Refine processes and procedures.
• Create and provide training as needed.

Qualifications

Required Qualifications:

• Two year associate degree in Computer Science/Information Technology or related field, AND three years relevant experience, OR
• Four year degree in Computer Science/Information Technology or related field AND one year relevant experience, OR
• Four years of experience using, consulting, analyzing, designing, programming, installing, supporting, and/or maintaining RMS software applications.

Job Type: Full-time

Pay: $85,764.00 - $115,344.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Ability to Relocate:

• Olympia, WA: Relocate before starting work (Required)

Work Location: In person

Salary : $85,764 - $115,344