What are the responsibilities and job description for the EFT Specialist - Card Servicing position at Washington Trust?
We are seeking an individual with Card Servicing and Dispute processing experience to support our Electronic Funds Transfer team located in Westerly, RI. This position is responsible for productivity, quality, and efficiencies specific to the Electronic Funds Transfer Department. Responsibilities include knowledge of various positions throughout EFT with a primary focus on performing a variety of functions for Card Services and Dispute Processing.
This position supports a hybrid on-site/remote schedule.
PRIMARY RESPONSIBILITIES
Perform card account maintenance, troubleshoot issues with card products, lost/stolen and blocked accounts, travel notification, limits management, setting travel plans, processing returned cards, post daily Debit Card exceptions to cardholder accounts, perform accounting tasks including reconciling and balancing general ledgers, etc.
Answer/respond to customer and employee inquiries/problems in a courteous and professional manner. Monitor and respond to Card Services Phone/Email/CRM Incidents & Activities.
Assist with fraud notifications/dispute processing. Adhere to corporate and federal regulations related to Reg E disputes and fraud case management. Review/process chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate manner.
Stay current and knowledgeable with network rules and regulations, including but not limited to third party vendor card processor regulations such as MasterCard and Regulation E.
Prepare and review various reports to effectively monitor activities, identify issues and trends, act, and recommend changes.
Act as a daily liaison with card vendors
Assist with creating and updating card procedures as necessary.
Assist in training staff on card products/benefits.
Prioritize and manage multiple assignments simultaneously and follow through on issues in a timely manner.
Contribute to ongoing process improvements and identify opportunities to increase the efficiency of the department.
Assist in preparation for internal and external EFT Audits/Examinations.
Assist with testing operating and system functionality and upgrades as necessary.
Assist in testing and, when necessary, carrying out EFT Business Continuity Plans.
REQUIREMENTS/QUALIFICATIONS
High school diploma or GED.
Previous experience with and/or thorough knowledge of numerous bank products and services.
Strong P.C. skills; Microsoft Word, Excel and Outlook.
Possess strong self-management, organizational, technical, analytical, and problem-solving skills.
Possess good organizational skills with the ability to multitask and adjust priorities.
Professional communication skills, verbal and written, with ability to communicate well with internal departments and vendors associated with the bank.
