Scheduled Hours

40

Position Summary

The Director, Third Party Systems, will oversee the management of third-party systems within the Advancement technology ecosystem. The Director and their team will be responsible for day-to-day operations, optimization, and administration of assigned systems and applications, including system enhancements and configurations, project planning, documentation, and user support. They will collaborate with Advancement and University stakeholders to gather and document operational and functional requirements and translate into operational solutions via third party systems. The team will also provide training and support for end users and maintain proper system access for user roles.

The Director will provide consultation on technology solutions that will help drive business objectives through ongoing analysis and enhancement of the Advancement technology ecosystem.

Job Description

Leadership

• Lead team responsible for third-party system management.
• Provide strategic and advisory leadership as required to complete objectives including providing best-in-class best in class technology solutions either built on the Salesforce platform or with delivered integrations to Salesforce where applicable.
• Builds effective working relationships with all department stakeholders, team members and vendors involved in third-party system management; relies on extensive knowledge and professional discretion to achieve goals.
• Provide escalated support and guidance to team, who will interact with a broad range of clients to provide support, expert advice, and training delivery, including support for high-impact technology initiatives.

Third-Party Systems and Technology Ecosystem

• Lead the implementation and management of third-party systems in the Advancement technology ecosystem, including requirements gathering and tool selection with stakeholders, project planning, risk assessment, and vendor management.
• Lead efforts to reengineer and optimize business processes using technology solutions to gain efficiencies and reduce manual effort of stakeholders.
• Sets and manages customer and stakeholder expectations. Influences decision making on third-party systems.
• Develop, test and deploy enhancements and new third-party applications based on evolving business needs.
• Troubleshoot issues within the third-party systems and related integrations.
• Provide training and support for end users and maintain proper system access for user roles.
• Stay up-to-date on changes and upcoming enhancements for assigned third-party systems.
• Prepare and maintain system documentation and instructions.

Evaluation of Third-Party Systems and User Adoption

• Create a third-party systems evaluation plan to continuously assess and enhance functionality and adoption of systems.
• Collaborate with stakeholders within the organization and engage in benchmarking to stay abreast of technology solutions leveraged by other advancement organizations.
• Develop key success metrics to measure third-party systems effectiveness that contribute to user adoption and drive business objectives.

Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment

• Ability to move to on and off-campus locations

Physical Effort

• Typically sitting at desk or table

• Repetitive wrist, hand or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (6 Years)

Skills:

Business Process Analysis, System Administration, Systems Documentation, Systems Management

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

Certified Change Practitioner - PROSCI

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Agile Methodology, Detail-Oriented, Digital Transformation, Enterprise Resource Planning (ERP), Financial Operations, Fundraising Software, High Reliability, Information Technology (IT), Intellectual Property Issues, Internal Controls, Large Scale IT Projects, Matrix Leadership, Matrix Management, Microsoft Project, Microsoft Word, Objective Setting, Process Improvements, Project Management, Prosci Change Management, Requirements Validation, Salesforce (Software), Service Levels, Software as a Service (SaaS), Teamwork, Working Independently

Grade

G15

Salary Range

$84,200.00 - $148,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.