Scheduled Hours

37.5

Position Summary

The Student Financial Services Manager oversees all aspects of student financial services for the School of Public Health’s graduate programs, to include implementing and developing policies and procedures, overseeing financial aid processing and compliance associated with Federal Student Aid programs, administering institutional graduate assistant fellowships, scholarship and aid programs, managing financial aid counseling services and programming, and developing data-driven financial aid strategies consistent with the mission and goals of the School of Public Health and Washington University.

Job Description

Financial Aid Program Administration

• Administer financial aid programs within federal, state, and institutional regulatory requirements, and develop internal policies and procedures to ensure administrative compliance.
• Oversee the delivery of complete and accurate financial aid packaging; verification requirements; Title IV calculations and compliance; student loan processing, disbursement, and refunds; Federal Work-Study eligibility and expenditures; VA educational funds; internal and external scholarship allocation; tuition remission; budget and award modifications; accounts reconciliation; and audit reporting.
• Manage and evaluate institutional student financial support mechanisms and administers emergency funding and tuition gap assistance.
• Operate PowerFAIDS financial aid management software and information systems to increase the efficiency of financial aid operations and respond to reporting and analytical needs.
• Report and reconcile financial aid data for various internal and external stakeholders.
• Collaborate with WashU Student Financial Services, Student Accounting, and School of Public Health Finance Office to streamline financial services and operations.

Financial Aid Counseling and Communications

• Oversee financial aid counseling functions and serve as primary advisor to prospective and current students and alumni regarding financial aid.
• Counsel students regarding financial aid options, application procedures, eligibility requirements, tuition and fees, cost of attendance, individual budgets, payment and repayment options, and financial obligations.
• Review professional judgment cases and render decisions on financial aid related matters and special financial circumstances.
• Monitor student compliance and communicate regarding regulations and requirements, changes to financial aid packages, deadlines, and other financial information.
• Calculate annual cost of attendance budget and update tuition and fees and other pertinent financial information in all applicable sources.
• Create and maintain resource materials and web content related to financial aid and financing a graduate school education; maintain a database of external scholarships.
• Present clear and concise financial aid information and programming in various settings, including individual and small group meetings, recruitment events, student orientations, and community engagements.
• Serve as project lead to develop and implement a financial literacy workshop series for students and a financial aid policies and procedures manual.

Graduate Assistantship and Scholarship Counseling and Communications

• Oversee Graduate Assistantship and Scholarship information sessions.
• Act as main advisor and counsel students regarding all graduate assistantship and scholarship applications and eligibility
• Help decide on student eligibility and recipients for graduate assistantships and scholarships

Leadership and Strategic Planning

• Develop financial aid strategies consistent with the School of Public Health’s mission, strategic plan, and enrollment management objectives to support recruitment and retention initiatives.
• Recommend, implement, and communicate necessary changes to internal policy, procedures, and processes in response to changes to regulations and requirements.
• Oversee day-to-day financial services operations.
• Promote an atmosphere of exceptional customer service to support positive student experiences and develop appropriate metrics and tracking mechanisms to measure effectiveness.

Perform other projects and duties as assigned.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Knowledge of Title IV regulations governing federal student aid.
• Proficiency with Microsoft Office applications and experience with financial aid management systems and software.
• Master’s degree in related area.
• Experience administering student financial aid programs and optimizing efficiencies within a financial aid office.
• Experience working with graduate/professional students.

Preferred Qualifications

Education:

Master's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Active Listening, Confidentiality, Database Design, Database Maintenance, Data Interpretations, Decision Making, Federal Compliance, Financial Aid, Independent Judgment, Interpersonal Communication, Oral Communications, Organizing, Prioritization, Project Management, Sensitive Information, State Compliance, Teamwork, Working in a Fast-Paced Environment, Working Independently, Written Communication

Grade

G10

Salary Range

$49,700.00 - $82,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.