Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department (OFMD) at Washington University School of Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

Under moderate supervision and technical guidance, the person in this position is responsible for delivering multiple functions and activities to support several OFMD applications, including enterprise applications that support units across the University. Examples of these systems include Archibus, OSIS, PMWeb and ServiceNow. Job functions include application use case analysis to ensure application configuration meets business needs, performing configuration and administration to assigned applications, consultation on application capabilities and best practices, impact analysis of upgrades/changes, incident management, and quality assurance/testing support.

The person will also support efforts to increase the adoption of assigned applications as needed. The Application Analyst will possess a range of systems analysis and technical skills, coupled with strong customer service. The Application Analyst will work with a team of technical staff within the Washington University IT organization to ensure that OFMD services stay aligned with university initiatives that include research, teaching, and administrative objectives.

Job Description

Planning and Analysis

• Partner with university stakeholders to understand key use cases and requirements.
• Perform basic research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users to determine functional specifications.
• Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, and facilitate decisions. Typically related to vendor-provided application/system enhancements or new implementations.

Operational Support Activities

• Advise end users on application best practices and functionality.
• Respond to and resolve incidents/requests submitted by customers utilizing critical thinking skills and system knowledge.
• Develop a comprehensive understanding of assigned applications.
• Create and maintain documentation related to services, solutions, and applications.

Intake, Release Management and Product Enhancement

• Plan, review, coordinate, and socialize the impact of vendor-managed application upgrades for basic projects.
• Engage regularly with vendors to understand application product release roadmaps, functionality, and any impacts on customers and existing configurations.
• Support contract renewal activities as needed.
• Validate, test, and implement solutions, new features, and functionality.
• Develop basic test plans as needed to ensure the solutions identified meet business requirements.

Perform other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Relevant Experience (2 Years)

Skills:

Business Transformation, Coaching Managers, Competitor Analysis, Confidentiality, Contract Writing, Creative Process, Customer Service, Data Entry, Design, Detail-Oriented, Enterprise Resource Planning (ERP) Systems, Financial Management, Financial Performance, Flexible Displays, High Accuracy, Higher Education Technology, Inclusion Strategies, Internal Consulting, IT Problem Solving, Learning New Technologies, Oral Communications, Organizational Commitment, Professional Integrity, Strive for Excellence, Teamwork

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.