What are the responsibilities and job description for the Customer Service Supervisor / Office Manager position at Waste Connections US, Inc?
New Bedford Hauling, a Waste Connections company, is looking for an Office / Customer Service Supervisor at our Dartmouth, Massachusetts office.
Responsibilities :
- Lead and develop a team of Customer Service Representatives and Accounting personnel to foster and maintain high degrees of success while achieving team goals.
- Regularly monitor and evaluate team performance to celebrate accomplishments and offer constructive, direct counseling when necessary.
- Address escalated customer calls to assist customers in a timely, professional manner.
- Review customer accounts to identify errors and coach team members directly on paths to improvement.
- Implement department standard operating policies and procedures in conjunction with management to provide team members with the tools needed for success.
- Partner with operations and sales departments to encourage a collaborative work environment and address immediate issues.
- Oversee and assist billing, accounts receivable, and collections team members’ daily functions.
- Utilize company software to gather data and prepare reports that will communicate critical information to team members and management.
- Review and approve payroll for the department.
- Maintain social media presence and address Google reviews to appreciate and help customers.
- Promote Waste Connections core values, which ensure safe workplace practices for all staff members.
- Other duties assigned as needed.
Requirements :
To be considered for any of our current openings you must complete an application at . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
