What are the responsibilities and job description for the Customer Service Supervisor / Office Manager position at Waste Connections?
New Bedford Hauling, a Waste Connections company, is looking for an Office /Customer Service Supervisor at our Dartmouth, Massachusetts office.
Responsibilities:
- Lead and develop a team of Customer Service Representatives and Accounting personnel to foster and maintain high degrees of success while achieving team goals.
- Regularly monitor and evaluate team performance to celebrate accomplishments and offer constructive, direct counseling when necessary.
- Address escalated customer calls to assist customers in a timely, professional manner.
- Review customer accounts to identify errors and coach team members directly on paths to improvement.
- Implement department standard operating policies and procedures in conjunction with management to provide team members with the tools needed for success.
- Partner with operations and sales departments to encourage a collaborative work environment and address immediate issues.
- Oversee and assist billing, accounts receivable, and collections team members' daily functions.
- Utilize company software to gather data and prepare reports that will communicate critical information to team members and management.
- Review and approve payroll for the department.
- Maintain social media presence and address Google reviews to appreciate and help customers.
- Promote Waste Connections core values, which ensure safe workplace practices for all staff members.
- Other duties assigned as needed.
Requirements:
- Minimum of 3 years of related expertise in management; experience in a call center environment preferred.
- Bachelor's Degree preferred.
- Intermediate knowledge of accounting principles.
- Knowledge of Microsoft Word and Excel with the ability to learn and utilize Company software.
- Ability to communicate effectively, both oral and written.
- Detail-oriented mindset with a proactive approach to identifying and correcting issues to balance customer needs with business goals.
- Ability to foster a collaborative work environment.
To be considered for any of our current openings you must complete an application at careers.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
