What are the responsibilities and job description for the Customer Service Representative position at Waste Connections?
HIMCO Hauling is looking for an experienced Dispatcher to join the team at our hauling location in the Elkhart, Indiana.
Duties And Responsibilities
Duties And Responsibilities
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
- Assisting driver(s) when a pick up or delivery is in question before servicing.
- Scheduling and dispatching work to various employees and departments throughout the day.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
- Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
- Other job related duties as assigned.
- High school diploma or equivalent preferred.
- 2 years of Dispatcher experience in a transportation or logistics atmosphere preferred.
- Excellent organization and communication skills, both orally and written.
- Competitive Compensation
- 401(K) with company match; let us help you save for your future
- Healthcare; Medical, Dental, Vision
- Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
- Insurance: Life, Short Term/Long Term Disability
