Admin Special Projects

JOB TITLE: Admin Special Projects Full Time or Part Time

Company Overview:

Waste Disposal Solutions’ National Accounts Program specializes in managing the waste and recycling needs of regional and national corporations. Our mission is to significantly reduce material sent to landfills by identifying cost-effective disposal solutions while offering detailed sustainability and expense reporting for our clients.

JOB SUMMARY:
In this role, you will provide admin support for key reports and special projects to ensure smooth operations for our national account program. You will meet performance metrics, maintain compliance with internal processes, and collaborate across departments to enhance customer satisfaction. Additionally, you will work on various projects, keep reporting tasks current, and assist in bidding and contracting services which contribute to the organization’s goals and driving continuous improvement in departmental functions

Essential Job Functions:

• Achieve performance metrics, including the timely maintenance of monthly reports, administrative support for departmental projects, and adherence to response times for calls and follow-ups, while ensuring high levels of customer satisfaction.
• Ensure full compliance with internal processes in all customer interactions.
• Collaborate effectively with cross-functional teams to enhance customer satisfaction and resolve any issues promptly.
• Oversee and manage multiple projects, ensuring their timely and successful completion in alignment with organizational objectives.
• Oversee reporting tasks, guaranteeing accuracy, consistency, and timely delivery of all required deliverables.
• Support the development of competitive and accurate pricing strategies, contributing to the formulation of effective service pricing models.
• Address and resolve customer inquiries and concerns efficiently, ensuring seamless operations through proactive vendor follow-ups.
• Provide seamless coverage and support for phone line management, minimizing wait times and enhancing customer experience.

Minimum Qualifications for Consideration:

• Typing speed of at least 35 words per minute.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to learn and navigate proprietary software programs for order processing and customer service.
• Strong attention to detail in managing customer orders and inquiries.

Knowledge, Skills, and Abilities:

• Exceptional attention to detail with a strong focus on accuracy and quality in coordinating reports, projects, and communications.
• Excellent verbal and written communication skills, with the ability to build positive relationships with customers and collaborate effectively with colleagues.
• Ability to think critically and strategically, efficiently resolving customer concerns and managing service requests.
• Proven ability to work effectively in a team-oriented environment, fostering strong customer relationships and ensuring satisfaction.
• Demonstrated reliability and punctuality, with a focus on meeting deadlines and delivering prompt customer support.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced, high-pressure environment.
• A strong sense of ownership and accountability, ensuring follow-through and consistent delivery of exceptional customer service.

Physical Requirements:

• This is a sedentary position, requiring extended periods of sitting.

Working Environment:

• A casual office setting with cubicle workstations. This is an in-office position, not remote.

Application Instructions:

• Please submit your resume, along with a brief cover letter outlining why you are the ideal candidate for this position.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Greensboro, NC 27408 (Required)

Ability to Relocate:

• Greensboro, NC 27408: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20