Sr Account Executive, Homeowner Association

I. Job Summary Generates revenue growth by utilizing a consultative selling approach in prospective and current WM customers. Responsible for managing existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Senior Account Executive, Homeowners Association is also responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers. This is a hybrid role in either the Germantown, WI/Milwaukee, WI area or Twin Cities, MN area. This position will require overnight travel periodically. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Public Sector Manager to resolve unique customer issues. Reduces lost accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention. Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability. Effectively manages prospects by developing sound marketing plans and maintaining key information in the prospect database. Meets or exceeds sales call activity goals for new sales. Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate. Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.). Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on available service offerings. Proposes customer solutions that are compliant with appropriate local, state and federal regulations. Updates and secures customer service agreements. III. Supervisory Responsibilities None. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Bachelor's degree (accredited); in lieu of degree, High School Diploma (accredited) and 5-years sales experience. Experience: Three (3) years in a non-consumer based sales, commercial sales, or service industry environment (in addition to education requirement). Preferred Experience: Prior experience successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required General Competencies Include: Build Relationships Communicate With Impact Demonstrate Professionalism Make Sound Decisions Think Strategically Produce Results Know the Business Influence and Negotiate Manage Work/Time Use Ethical Practices V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting and/or outside sales.