Analyst I, Digital Business

As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

To enable our business to expand our lead in a market increasingly enhanced by technology, WM is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the WM team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with WM business strategy.

I. Job Summary

This entry level Business Analyst supports the Digital and Functional Ownership of the assigned applications in the Sustainability Organization. Application domains include, but not limited to : WMRA, SES, Organics, Sustainability Impact and WMRE. He / she will work on continuous improvement and innovation on existing solutions and work with the Product Owner in enhancing systems with an emphasis on user experience, simplification, automation, performance, and standardization. Generally, provides input for application / vendor support at an associate level with strong potential for continuous development.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

• With the Product Owner, supports the design and testing of the system with a focus on business objectives and end user experience.
• Reviews release notes and vendor published sites to keep current, asks questions and may recommend solutions to resolve issues. May log enhancement requests or "vote" for enhancements.
• Facilitates design sessions on items of intermediate level of complexity, supports the review and development of design specs and configuration iterations, participating in the solution and validating / approving prior to deployment.
• Analyzes impact of configuration to service delivery, downstream systems and integrations. Provides input in meetings to resolve priority issues.
• Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.
• May support the request for proposal (RFP) process working closely with the application support team, Domain Lead / Product Owner and Finance / People functions leaders.
• Gathers, documents, and supports the assessment of requests and development of functional requirements of a foundational level of complexity. Provides analysis and confers with team members on recommendations for config, reporting, and / or integrations.
• Follows established requirements gathering process. Coordinates with configurators, QA (Digital)
• Supports the coordination and execution of unit, integration and acceptance testing. Provides support with required screen shots and system steps for testing and change management. Supports User Acceptance testing by developing test scenarios / cases and ensuring testers have necessary information and access for testing.
• Provides support for integrations, reports, and data imports / extractions. Supports migrations, releases, upgrades and / or patches - mitigating risk / downstream impacts.
• Collaborates with Product Owner, Process Owner and COE SMEs. Provides consultative advice on foundational questions and issues and relevant detailed documentation.
• Actively participates in design sessions and provides input on design and configuration iterations.
• Analyzes current and proposed processes / systems. Makes recommendations on effectiveness and efficiency.
• Assists with resolving "How To" questions and maintains relevant support materials with Knowledge Management and PMO team.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

B. Certificates, Licenses, Registrations or Other Requirements

C. Other Knowledge, Skills or Abilities Required

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is : office setting

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.