What are the responsibilities and job description for the Operations Director position at Waste Management?
Job Summary
This role is responsible for leading the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees.
The majority of the day will be spent in the field with frontline employees, ensuring their success and growth within the company.
Key Responsibilities
- Onboarding: Ensure new frontline employees have the necessary tools, instruction, and feedback for successful daily duties.
- Developing: Provide timely and consistent touchpoints with frontline employees to enhance daily performance and understanding of their career goals.
- Coaching: Identify and address improvement opportunities, collaborating with frontline employees to ensure continued success.
- Mentoring: Lead by example, teaching and developing an understanding of safety practices and the company's values.
- Performance Management: Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Qualifications
- Associate's Degree or equivalent work experience required.
- High School Diploma and two years of relevant work experience may also be accepted.
- Successful completion of the WM Route Manager Trainee program preferred.
- Licenses and certifications as required by law.
