Office Manager- Frederick

COMPANY OVERVIEW:

Waste Resource Management is an environmental services company based in Houston, TX, with rapidly growing operations in TX, CO, FL, and NV.

WRM is known for committing to innovation and sustainability. The safety of employees, communities, and the environment is placed ahead of all other priorities. The company is committed to building a culture that is focused on customer service, continuous improvement, respect, safety, compliance, and honesty.

Position Summary:

The Office Manager, under the direction of the Fleet Manager, will oversee the daily operations of our office. The successful candidate will possess a strong background in office management or administration, with excellent communication skills to effectively manage office communications, reception, dispatch, research, reporting, and customer service tasks. As a strong leader, the Office Manager will supervise and motivate the team, set goals, and provide feedback and coaching.

This role will operate with minimal supervision and provide administrative support services to executives. Organizational skills are crucial, as the Office Manager will be responsible for multitasking, prioritizing tasks, and managing their time effectively across various duties. The ideal candidate will have experience in conflict resolution, change management and demonstrate a friendly, approachable demeanor. Experience in customer service is necessary for addressing client inquiries, concerns and maintaining high customer satisfaction. The ideal candidate is proactive, highly organized, and capable of balancing leadership responsibilities with day-to-day operational duties in a fast-paced environment.

Essential Job Functions:

• Supervises office staff and supports leadership with delegated administrative and operational tasks
• Conducts data analysis and prepares reports using Microsoft Office, Google Sheets, and CRM systems
• Monitors staff and office performance, tracking progress against key performance indicators (KPIs)
• Maintains accurate bookkeeping records and supports accounting-related tasks as needed
• Ensures all regulatory compliance documentation is collected, current, and properly stored
• Serves as a secondary point of contact for visitors, phone calls, emails, and mail, ensuring timely responses.
• Manages inventory and ordering of office supplies, IT resources, and service vendors
• Assists operational leadership with supporting hiring efforts and onboarding new employees.
• Handles escalated customer concerns and inquiries in a professional and solution-focused manner
• Responds to technical and logistical questions, providing appropriate support or routing as needed
• Coordinates logistics for meetings, events, and internal trainings
• Investigates and resolves missing or incomplete documentation and follows up accordingly
• Perform other duties as assigned

Supervisory Responsibilities

• Direct supervision of administrative staff, including scheduling and performance oversight
• Provides leadership and mentorship while also working side-by-side with the team
• Participates in performance evaluations and employee development in collaboration with leadership

Qualifications:

• Valid Driver’s License required
• Notary Public preferred (or willingness to obtain)
• First Aid/CPR certification preferred but not required

Equal Employment

We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.

WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/Employees to perform essential functions.