Operations Manager

Job Objective

The Operations Manager at Analog:Shift plays a vital role in overseeing the day-to-day operations of a business run smoothly. They are responsible for ensuring that effective methods are put into place for the Analog:Shift brand to operate at maximum productivity across all channels within the Watches of Switzerland Group.

The Operations Manager will be responsible for the logistics between HQ, Store network, Brand Partners and Vendors. This person will act as a focal point within the business, providing a link between interdepartmental functions and coordinating effective measures for strategic growth. The pace is fast moving and dynamic, and there is a requirement for outstanding performance delivery against the required business KPIs to ensure a seamless support service to benefit internal customers and external clients.

This person will be required to ensure that operating processes and procedures are maintained while continually improving them to ensure a customer orientated business model and focus. This person will lead the administration team, service consultants, stock co-ordinators to provide a high functioning back of house team.

Responsibilities

• You will be a constant role model for you team providing a ‘World Class Customer Experience’.
• Your role includes becoming an expert in all Watches of Switzerland and Analog:Shift operating procedures, policies while coaching others to become experts in their field.
• You will work as a high functioning and results oriented leader that drives compliance and performance standards across the business.
• Managing the effectiveness and efficiency of the back of house teams
• Developing and coaching your team to become experts in their field.
• Physical Inventory and Audit standards and procedures
• Daily/Weekly/Monthly/Yearly data reporting and analysis of the Analog:Shift catalogue and Rolex CPO program.
• Oversight of internal systems and reporting procedures.
• Inventory oversight, allocation and redistribution across partner stores and HQ to maximize turn and profitability.
• Ensuring legal compliance in all areas of the Analog:Shift brand

Knowledge and Skills Required

Experience

• Prior Luxury retail management experience
• Proven track record of Managementin and motivating teams
• Proven record of successful distribution, allocation and reporting practices
• Sales, Merchandising and Logistics training experience
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.

Skills

• Ability to develop, implement and manage business strategies that show quantifiable results
• Ability to manage operating costs, identifying suitable efficiency improvements
• Ability to understand, analyse and report on sales performance across a multi-door selling environment.
• High functioning Leadership, Mentoring and Coaching skillset.
• IT literate with proficiency in POS systems, Shopify, Microsoft Office and SAP
• Proficiency in the creation of invoices and product catalogues for brick and mortar and ecommerce.
• Ability to thrive in a fast paced, high-volume business.
• Ability to support Sales, Management, and Operations Teams by effectively providing solutions in a timely and friendly manner
• Ability to function as liaison for internal and external vendors and clients.

Salary Range: $70,000 - $90,000 annually