Quality Hardware Technician

WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About the Position 

We are seeking a talented Quality Hardware Technician with experience in testing and troubleshooting electronic equipment.  Quality Hardware Technician is responsible for testing, troubleshooting, and refurbishing equipment returned from customers and distributors to ensure operation in accordance with manufacturers specifications.  In addition, Quality Hardware Technician responsible for performing Open Box Audit inspections of incoming shipments of finished goods inventory to ensure quality levels are met.  The Quality Hardware Technician will be in constant communication with QA Hardware Manager, manufacturers and our engineers as needed to resolve issues as they arise.

• Rigorous testing of field returns using both company and manufacturing diagnostic software
• Refurbish, clean and pack units, ensuring a like-new condition, and return them back into stock rotation
• Review record, and close cases in Great Plains (GP) in a timely manner
• Provide analysis updates and/or requests to engineering team as needed
• Perform necessary reworks and update software to current version
• Perform incoming and outgoing of subassembly parts and finished good inventory
• Track and monitor ongoing reworks, ensuring everything returned to stock is as up to date as possible
• Log rework changes made for engineering to update in our in-house databases
• Communicate quality or compliance concerns to manager and/or engineers
• Regularly return failed units to manufacturers for deep rooted analysis and repair
• Help maintain and create new Standard Operation Procedures (SOP) as needed
• Perform functions associated with all manufacturing operations including set-up, calibration, analysis and troubleshooting of circuit, components and  electronic assemblies
• Maintain used stock inventory, ensuring First In First Out (FIFO) on all products therein
• Perform inventory cycle count first of the year
• Assist the Shipping department with quarter-end

• Must have strong attention to detail, and the ability to deliver in a fast-paced environment
• Ability to anticipate work needs and prioritize with minimum direction, while being able to follow-up on own initiative
• Good communication and interpersonal skills as well as good working knowledge of Microsoft products (Excel, Word, Dynamics Great Plains) and database applications
• Individual must be team-oriented self-starter with good problem-solving skills, with the ability to interact positively and successfully within all levels of  the company
• Detail-oriented with high level of accuracy and follow-through
• Ability to lift and/or move up to 50 pounds occasionally
• Ability to work onsite on weekdays with occasional overtime in evenings or weekends
• Ability to work well in a team
• Maintain a high-energy level and a strong sense of urgency
• A  passion for troubleshooting and problem solving
• General understanding of basic TCP/IP networking and PC hardware architecture

• High school diploma or General Education Degree (GED) level of education
• Manufacturing  experience (i.e. assembly, quality assurance, tester, troubleshooting, etc.) is plus
• Knowledge  of Great Plains Dynamic software is a plus
• Knowledge  of Salesforce software is a plus
• Knowledge  of Linux Operating System a plus

Compensation

The base salary range for this position is $22.00 - $26.00 per hour, exclusive of benefits. This position is also eligible for a bonus of 5% of the base salary. Your base salary compensation will be based on your individual skills, education, and experience. Please keep in mind that the above range is the full base salary range for this role; hiring at the maximum of the range is not typical in order to allow for future salary growth. 

U.S. Benefits

·       Under our Flexible Work Philosophy, most employees can work from an office, at home, or any combination of the two.

·       Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance

·       Healthcare FSA

·       FSA with employer contribution

·       13 holidays, including a floating holiday, Juneteenth, and your birthday

·       15 days of paid annual leave

·       9 days of paid sick time

·       Paid parental leave

·       401(k) with employer match

Other Perks

·       Education assistance program

·       Dependent Care FSA match

·       Adoption assistance

·       Fertility care support

·       Backup care for family and pets

·       A growing network of employee resource groups

·       Employee referral program

·       Virtual boot camp

·       Employee Assistance Program

Why Work for WatchGuard?

WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.

We are committed to fostering an inclusive workplace that values each team member's unique background, experiences, and contributions. As part of our dedication to Diversity, Equity, and Inclusion (DEI), we prioritize creating an environment where all voices are heard and respected. We understand the importance of work-life balance and offer a range of caregiver support benefits, including parental leave, family care resources, and flexible work arrangements tailored to individual needs. Our flexible work options allow you to balance personal and professional priorities, empowering you to thrive in all areas of life while contributing meaningfully to our team's success. Learn more about our company culture at www.watchguard.com/wgrd-careers

WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws.

WatchGuard participates in E-verify.

WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.

Salary : $22 - $26