What are the responsibilities and job description for the Technical Customer Service Representative position at Watchlight?
Local Alarm Company in El Cajon looking to hire for a “Customer Service Representative”, essential service, in-office position. Watchlight Corporation is looking for a candidate who is a hard worker, has a positive attitude, and is a team player. We are hiring for full time positions for Monday to Friday (Saturdays are possible) (8AM-5PM) or (7AM to 4PM) schedule. There are multiple opportunities for advancement within the company, depending on skill and competency level of the candidate.
This position is primarily inbound/outbound calls for a security technology company, and has an emphasis on talking on the phone with our customers. Candidates with current business phone support experience are desired; but training is offered for hard-working amateurs, who are excellent at Customer Service, looking for opportunity and wanting to learn an *exciting* industry. This position does not involve cold calling.
Note: This position is not on temporary basis and we are looking for a long term relationship with a new candidate to be a part of our great collective team.
The following are additional qualifications we are searching for in a candidate:
- On Time to Work EVERY DAY (Required)
- Prior experience in an office environment (Required)
- Knowledge of office equipment
- Knowledge in computer programs/software
- Knowledge of CRM
- Must be ORGANIZED
- Must be able to multi-task
- Able to work well with a team
- Must ask questions and write down ideas
- Be proactive and serve customers
- Have strong phone etiquette
- Have a positive attitude and highly motivated
- Reliable / Honest / Trustworthy
- Able to follow instructions and work independently
Job duties include, but are not limited to:
- Customer Service / Assisting customers over the phone & via email
- Inbound / Outbound calling
- Troubleshooting alarm issues
- Processing work orders
- Processing service tickets
- Scheduling
- Interacting with technicians
If you meet these qualifications, please respond to this Ad and let’s set-up an Interview!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
Salary : $17