What are the responsibilities and job description for the Customer Care Support Coordinator position at Watchmen Security Services?
To see if you are a good fit, please complete our compatibility survey here
At Watchmen Security Services, we pride ourselves on delivering exceptional support and care to our customers. We’re looking for a passionate Customer Support Coordinator to join our team. If you have a talent for customer service and troubleshooting, this is your opportunity to be part of a company that values innovation, service, and real impact. We are a small business looking to grow in all departments! You will not find a cubicle farm here.
About the Role:
As a Customer Support Coordinator, you’ll handle up to 50 customer calls per day, providing guidance and troubleshooting support to help resolve issues promptly. You’ll also coordinate with our field technicians, ensuring that customers receive quick and effective assistance. Your goal? To create a seamless, positive experience for our customers that sets us apart.
Key Responsibilities:
- Answer and resolve customer inquiries—take ownership of up to 50 calls per day with patience and professionalism.
- Troubleshoot customer issues with confidence and basic technical know-how.
- Dispatch technicians to customer sites as needed, coordinating service effectively.
- Record and track each customer interaction, ensuring accurate and organized records.
- Collaborate with other departments to ensure a smooth, cohesive service experience.
- Stay informed on product knowledge and company policies to better assist customers.
What We’re Looking For:
- Exceptional communication and interpersonal skills.
- Problem-solving abilities with a knack for basic troubleshooting.
- Strong organizational and time management skills.
- Ability to handle calls with professionalism and empathy.
- Familiarity with dispatching processes (a plus but not required).
- Proficiency in using customer service software and tools.
What We Offer:
- Competitive pay: $18.00 - $22.00/hour, based on experience.
- Comprehensive benefits: Health insurance, 401(k), and paid time off.
- Growth opportunities: Professional development and a path to advancement.
- A supportive, collaborative work environment where your contributions make a real difference.
- Job Type: Full-time in office M-F 8am to 5pm
To see if you are a good fit, please complete our compatibility survey here
Salary : $18 - $22
