What are the responsibilities and job description for the Help Desk Network Technician position at Watchtower Security LLC?
Your Tech Skills Could Make a Big Impact
Imagine this: A surveillance system goes offline at a critical property, and a field technician is on-site looking for answers. They turn to you, the expert behind the scenes, to guide them through the fix.
As a Help Desk Network Technician at Watchtower Security, you'll be the problem-solver they rely on to keep communities connected and secure.
What You'll Do:
- Diagnose and resolve network connectivity issues and equipment malfunctions.
- Guide field technicians and subcontractors through on-site solutions.
- Manage inventory and coordinate part orders to ensure fast resolutions.
- Use Linux command line tools to troubleshoot hardware issues.
- Track progress using a ticketing system and escalate critical issues when needed.
What We’re Looking For:
- Knowledge of computer hardware, networking equipment, and IP cameras.
- Experience with Linux and command line tools.
- Proficiency in Google Apps and Microsoft 365.
- Strong communication skills and attention to detail.
- A proactive mindset with a passion for troubleshooting.
- Strong decision-making abilities in a fast-paced environment.
Why Choose Watchtower Security?
- Be part of a fast-growing company making a real difference.
- Expand your technical skills in a collaborative, solutions-driven environment.
- Know that your work directly helps protect people and property.
Ready to be the hero behind the headset? Apply now and join our mission!
Job Type: Full-time
Pay: $49,000.00 - $51,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $49,000 - $51,000
