What are the responsibilities and job description for the Rail Logistics Specialist - Lowell, AR position at Watco?
This position will have a competitive salary with bonus opportunities.
The Rail Logistics Specialist of Watco Logistics is responsible for the overall “day to day” management of rail freight shipments and assigned shipping accounts. It is essential for the Rail Logistics Specialist to establish rail carrier and customer relationships, effectively solicit rail carriers and customers to haul shipments and seek opportunities for rail transportation. This position has various responsibilities including operational, accounting, and customer service duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDING THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED):
- Deliver quality service to internal and external customers addressing any railroad issues and delays that may disrupt railroad services.
- Manage customer car orders in specified rail portal
- Secure rail carrier capacity to handle shipments
- Ensure Watco Supply Chain Services’ operating procedures and protocol are adhered to
- Deliver cost effective solutions that always keeps the long-term interest of the customer as the priority
- Ensure performance to the branch’s annual goals and objectives
- Play critical role in efforts to ensure service focus, morale, teamwork, and a positive culture is built and maintained with in the location
- Communicate with customers, carriers, suppliers, vendors and internal teams on payments, pricing, invoicing, and any operational needs
- Track and trace customer rail shipments and send daily pipeline reports
- Process building ensuring required documents are obtained and customer invoicing requirements are met
- Provide railcar repair and lease guidance to the customer
QUALIFICATIONS/SKILLS & ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty. The attributes listed below are representative of the knowledge, skill, and/or ability required:
- High School Education or a GED is required
- College degree preferred
- 1 year of Railroad/Rail Logistics related experience recommended
- Strong organization, communication, and time management skills
- Demonstrable problem resolution skills
- Possess basic computer skills- Microsoft Excel, Word
- Strong phone and email communication skills
- Apply knowledge of organization, communication, conflict resolution, and time management skills
- Possess basic computer skills in Microsoft Word, Outlook, and Excel
- Ability to work with others and be a positive influence on co-workers
- Strong phone and email communication
- Effective customer service skills and the ability to service both internal and external customers
- Strong verbal and written communication skills
WORK ENVIRONMENT
Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
- Sit, stand, walk, and reach with arms – Completion of paperwork, long consecutive hours of typing and using the computer, and walk to filing cabinets in the work area
- Talk daily to customers, team members, vendors, etc.
- Ability to hear what the team members communicate
- The incumbent must occasionally lift and/or move up to 25 pounds.
- Use hands to finger and feel keys on keyboards and calculators
- Capability to reach with hands and arms to file, grasp, and maneuver paperwork; and/or reach and operate personal computer and office equipment
- Capacity to adjust focus to operate personal computer, calculate, compile, and enter information from timesheets and timecards.
- Available to travel
The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
