Customer service representative

WATER ACCESS RWANDA

We are a social enterprise dedicated to providing reliable, affordable, and convenient water infrastructure across Africa.

Since 2014, we have provided clean water access to over 92,500 individuals, schools, businesses, and farms in Rwanda and neighboring countries.

Job Summary :

As a Customer Service Representative, you will play a vital role in delivering exceptional customer support and ensuring client satisfaction.

Your excellent communication and customer service skills will enable you to effectively handle inquiries and resolve issues.

Responsibilities :

• Serve as a liaison to manage and maintain current customer accounts
• Provide timely follow-ups, address concerns, and offer proactive solutions
• Review account performance metrics and collaborate with customers to optimize their operational needs
• Handle a high volume of inbound and outbound calls professionally
• Act as the main point of contact for carriers and customers, ensuring clear and effective communication

Requirements :

• 1-2 years of experience in customer service or a related field
• Flexibility to adjust to changes and maintain productivity in a dynamic work environment
• Strong problem-solving skills and attention to detail
Benefits :
• 401(k)
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home
• Bonus programs
• Tuition Assistance Program that covers professional continuing education.
• Bonus programs that include annual performance, sales goals and profit sharing.

Schedule :

• Monday to Friday
• Full-time and part-time positions available
• Remote work option

Pay :

• $30.00 - $40.00 per hour
• Expected hours : no less than 40 per week

Last updated : 2024-11-26

Salary : $30 - $40