Front Desk Receptionist

First Coast Mohs combines advanced dermatological care with a compassionate approach to treating skin cancer. Serving the North Florida and South Georgia communities, our team of dedicated and experienced dermatologists utilizes the Mohs technique, a precise method designed to remove cancerous tissue while preserving healthy skin. In addition, we offer general dermatology services, cosmetic dermatology as well as med spa services! Our friendly staff and highly skilled doctors are committed to delivering exceptional care and ensuring your skin remains as healthy as possible.

As a Front Desk Receptionist, you will support our providers and clinical team in delivering high-quality care and a great experience to our patients.

Key Responsibilities

• Greets and welcomes patients as they arrive for their appointments.
• Registers new patients and updates existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collects and applies payments of services and products.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
• Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating such with patients and clinical staff, checking patients in and out for their appointments.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
• Learns new products and maintains an accurate inventory of all items.
• Ensures a positive experience for each patient through excellent customer service practices.
• Verifies patient health benefits with approved health care companies.
• Sends out and receives medical records and referrals for patient care.
• Keeps reception area clean and organized.
• Works in a team environment to accomplish common tasks in a collegial manner.
  
  

Qualifications

• Previous experience working as a Front Desk Receptionist or in a Customer Service role
• Excellent communication and interpersonal skills and strong organizational abilities
• Understanding and adherence to patient privacy laws, including HIPAA
• Ability to handle sensitive patient information with the highest level of confidentiality and integrity.
• Compassionate, detail-oriented, and capable of working in a fast-paced environment.
  
  

Benefits

• Competitive pay
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Disability insurance
• Paid time off