Associate Executive Director

SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant's hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

The Associate Executive Director (AED) position promotes the Watercrest mission and philosophy. The AED is responsible for providing overall leadership and management for the community in collaboration with the Director of Operations. The AED will be active in local community activities, establish networks and resources for referrals, participate in quality assurance initiatives ensuring the community is providing a great place for associates to work and residents to live, will maintain high levels of customer satisfaction and assist in leading a high performing team through coaching and accountability. The AED will be responsible for overseeing compliance in accordance with company policy and procedures, federal, state, and local laws. If you are an engaging, interactive, compassionate leader who is driven to provide service and operational excellence to Seniors, then the Watercrest Associate Executive Director role is for you!

ESSENTIAL JOB FUNCTIONS:

Leadership

• Assists with the development of a strategic plan and with the implementation of various Watercrest Senior Living Group standards.
• Works closely with the Director of Operations to provide coaching and accountability to the community leadership and associates.
• Works closely with the Director of Operations to ensure quality service is provided, consistent with the mission of the company, company policies, regulations, and budget objectives.
• Partners with the Director of Operations to ensure the proper maintenance and upkeep of the physical community, maintaining the value of the real estate asset.
• The AED is responsible for providing overall leadership and management in the community, exempt directors, and Concierge team.

Sales and Marketing

• Serves as the point person for leading internal Experiences for prospective residents/families and external business development which includes outside sales calls to medical and business professionals on a weekly basis per company standards.
• Participates in special events, marketing efforts and other external and internal programs.
• Actively participates in local community activities, establishing networks and resources for referrals.
• Trains leadership and associates on conducting community experiences.
• Participates in new resident move- in’s and coordinates resident assessments with the Resident Wellness Director.
• Utilizes Yardi to track, record and manage potential leads and ensures all data in the system is current and up to date.

Business Office

Human Resources

• Provides supervision, training, coaching, and associated talent management processes with team members in accordance with company policies and regulatory guidelines. This may include payroll, scheduling, and associated functions.
• Assists with the maintenance of the Human Resources/Payroll System at the community level for exempt positions.
• Coordinates and participates in the recruitment and selection of exempt positions:

o Pre-hire paperwork including background screening

o New Hire Paperwork

o Interviewing

o Offer Letters

• Ensures a proper level of staffing throughout the community at all times.
• Handles Associate relations issues and carries out terminations of exempt positions when necessary.
• Assists with the maintenance of personnel files for exempt positions and ensures compliance with regulations/standards.

Financial

• Assists with the implementation and communication of monthly budgets in each department.
• Processes accounts payable, accounts receivable, resident funds and cash receipts.
• Maintains, logs, and reviews resident move in/move outs and resident accounts in Yardi.
• Maintains an administration file for each resident.
• Maintains all community contracts and ensures they are up to date.
• Works with the Director of Operations to successfully manage operating expenses.
• Assists with managing the budget through implementation and monitoring of cost containment programs.

Clinical and Risk Management

• Ensures all state regulations and company policies are being followed.
• Promotes and protects the rights of all residents.
• Monitors resident care through the use of companies’ quality assurance programs.
• Establishes a positive rapport with local and state agencies; ensures the community is survey ready at all times.
• Performs other related essential duties as assigned.

CORE COMPETENCIES:

• Servant Leadership
• Ability to inspire trust
• Coach Potential
• Credibility

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated record of success in the leadership capacity of a senior living community.
• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts.
• Exceptional communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Intermediate level of computer and technology competency, including Word, Excel, Powerpoint, Outlook and other Microsoft Windows applications.
• Passion working with seniors.
• Knowledge of customer service principles and practices.
• Knowledge and understanding of the mission and purpose of Watercrest Senior Living Group.

EDUCATION REQUIREMENTS:

• Bachelor’s Degree in business administration, health care administration or another relevant course of study preferred.
• Experience in lieu of degree, with a focus on sales, business administration, and senior living.
• Licensure required by the state (CORE Trained).

EXPERIENCE REQUIREMENTS:

• Strong leadership skills with a minimum of two (2) years’ successful experience in supervising and management.
• A minimum of two (2) years’ experience within a senior living environment.
• Prior experience with Yardi strongly preferred.
• Proven referral track record with a strong sales background.
• Work history demonstrating a strong understanding of human resource functions.

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to stand or walk 75% of the day.
• Able to concentrate with frequent interruptions.
• Able to work under stress and in emergency situations.
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping.
• Able to talk and hear effectively in order to convey instructions and information to residents and team members.
• Occasionally lift/carry up to 50 pounds.

OCCUPATIONAL EXPOSURE/PERSONAL PROTECTIVE EQUIPMENT:

• Work in all areas of the community.
• Subject to reactions from dust, disinfectants, and cleaning chemicals and may be exposed to infectious waste, disease, and other conditions.
• Use of personal protective equipment includes infection control kit, rubber gloves, and non-slip shoes.
• Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes.
• Subject to infectious diseases, substances and odors.
• Follow Safety Policy and Procedures.