What are the responsibilities and job description for the Front Desk Agent position at Waterfront Hotel / Backwater Bar?
Are you passionate about hospitality and ready to wear multiple hats in a dynamic hotel environment? Waterfront Hotel is seeking an enthusiastic and adaptable Front Desk Associate to join our team!
About Us:
Waterfront Hotel is a chic boutique hotel nestled along the backwaters of the Mississippi in Wisconsin. We pride ourselves on providing exceptional guest experiences and a welcoming atmosphere for all who stay with us.
Position Overview:
As a Front Desk Associate, you’ll be the face of our hotel and play a vital role in ensuring our guests have an unforgettable stay. You’ll take on various responsibilities, including:
- Working first and second shifts with efficiency and professionalism.
- Assisting with guest check-ins, check-outs, and reservations.
- Answering phones, handling inquiries, and providing information about the hotel and local area.
- Resolving guest concerns and complaints with a problem-solving mindset.
- Assisting with administrative tasks and collaborating with other departments to ensure smooth operations.
- Willingness to learn multiple aspects of hotel operations, including basic housekeeping, food and beverage service, and more.
What We’re Looking For:
We’re seeking candidates who are:
- Customer service-oriented with excellent communication and interpersonal skills.
- Adaptable and able to multitask in a fast-paced environment.
- Dependable and willing to step in for other shifts when needed.
- Quick learners with a desire to grow in the hospitality industry.
- Detail-oriented with strong organizational and problem-solving abilities.
- Familiarity with hotel management software (preferred but not required).
Why Join Us?
- Competitive pay.
- A supportive and collaborative team environment.
- The chance to make a difference in our guests’ experiences.
Schedule:
This position requires flexibility to work first and second shifts including alternating weekends and some holidays. Both part time and full time positions available.
If you’re ready to take the next step in your hospitality career, we’d love to hear from you! Please apply with your resume and a brief cover letter explaining why you’d be a great fit for our team.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Prairie du Chien, WI 53821 (Required)
Ability to Relocate:
- Prairie du Chien, WI 53821: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16