What are the responsibilities and job description for the LIBRARY SPECIALIST - TECHNOLOGY LIBRARIAN Job at Watertownsd in Watertown position at Watertownsd?
POSITION SUMMARY
Under the general supervision of the Library Director, this position performs a variety tasks relating to library services.
Assigned duties for Technology Library Specialist
- Ensures that the Library website is regularly updated and accurate.
- Works with patrons to answer basic computer questions, provides one-on-one instruction, and teaches classes.
- Maintains effective communication with Library Director to ensure smooth operation of the public computers.
- Submits helpdesk tickets and communicates with the IT Department as needed.
- Researches potential new products and their positive impact on the library and the community in anticipation of patron and staff needs.
- Maintains official library social media content in accordance with Library policy. Monitors social media analytics.
- Works cooperatively with librarians and staff to promote the use of digital tools and resources to serve our community.
- Assists patrons with checking books out, reserving or returning items, setting up online accounts for eBooks, faxing, and scanning to email.
- Resolves library patron complaints / concerns in a customer service oriented, friendly manner. Refers complex inquiries, requests, or complaints to appropriate staff.
MINIMUM REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
OTHER REQUIREMENTS
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