What are the responsibilities and job description for the TECHNOLOGY LIBRARY SPECIALIST Job at Watertownsd in Watertown position at Watertownsd?
POSITION SUMMARY
Under the general supervision of the Library Director, this position performs a variety tasks relating to library services.
Assigned duties for Technology Library Specialist
- Ensures that the Library website is regularly updated and accurate.
- Works with patrons to answer basic computer questions, provides one-on-one instruction, and teaches classes.
- Maintains effective communication with Library Director to ensure smooth operation of the public computers.
- Submits helpdesk tickets and communicates with the IT Department as needed.
- Researches potential new products and their positive impact on the library and the community in anticipation of patron and staff needs.
- Maintains official library social media content in accordance with Library policy. Monitors social media analytics.
- Works cooperatively with librarians and staff to promote the use of digital tools and resources to serve our community.
- Assists patrons with checking books out, reserving or returning items, setting up online accounts for eBooks, faxing, and scanning to email.
- Resolves library patron complaints / concerns in a customer service oriented, friendly manner. Refers complex inquiries, requests, or complaints to appropriate staff.
MINIMUM REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
OTHER REQUIREMENTS
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