What are the responsibilities and job description for the Sales & Service Manager position at Watkins Heating & Cooling?
Are you an experienced HVAC pro looking for your next big step—leading a team, boosting sales, and keeping customers happy?
At Watkins Heating & Cooling, we’ve built our business over the last 30 years by treating both customers and employees like family. Now, we’re looking for a hands-on leader who’s ready to guide our service team and help us continue our tradition of quality, integrity, and growth.
To learn more about who we are, please visit us at https://www.watkinsheating.com/about/careers/
Why Join the Watkins Family?
- Competitive Pay & Growth – We reward skill, hustle, and loyalty.
- Career Advancement – Ongoing training and a clear path to level up your skills.
- Robust Benefits – Health Sharing Plan, Dental, Vision, Accident & Critical Insurance.
- Company-Paid Coverage – Short & Long-Term Disability and Life Insurance.
- 401(k) with 4% Match – Secure your future while doing what you love.
- Respectful Culture – Experience genuine teamwork and support every day.
What You’ll Do
- Lead & Mentor Technicians
- Organize training to keep your crew up-to-date on HVAC best practices.
- Provide on-site support, troubleshooting, and coaching.
- Drive Sales & Performance
- Spot opportunities for service upgrades or new products that benefit our customers.
- Encourage your team to meet (and exceed) monthly goals while delivering top-quality work.
- Optimize Scheduling & Operations
- Work with our customer service team to plan effective routes and reduce travel time.
- Coordinate daily schedules with office staff, ensuring technicians stay on track.
- Manage Inventory & Parts
- Team up with our parts specialist to make sure the right items are always on hand.
- Keep an eye on stock levels and equipment needs to avoid downtime.
- Promote Teamwork & Values
- Uphold Watkins Heating & Cooling’s culture of respect, honesty, and excellent service.
- Lead by example—jump in where needed and celebrate wins with the team.
Who We’re Looking For
- HVAC Experience – 3 years in the field as a Service Technician is preferred.
- Sales Savvy – Comfortable spotting and suggesting additional services or solutions.
- Leadership Skills – You’re a team player who knows how to inspire and coach.
- Problem Solver – Quick on your feet, with solid decision-making skills.
- People-Oriented – You value relationships and see the human side of every interaction.
Equal Opportunity Employer
Watkins is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
Employment At-Will
Employment with Watkins is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice.
Background Check and Drug Testing
Please note that any offer of employment is contingent upon the successful completion of a background check and drug testing.
