What are the responsibilities and job description for the Customer Assurance Manager position at Watsco, Inc.?
Job Description
Customer Assurance Manager - HVAC Products | Carrier Enterprise
West Caldwell, NJ
Company Description :
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC / R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC / R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200 locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC / R needs.
Company website :
www.carrierenterprise.com
Job Summary :
The Customer Assurance Manager plays a pivotal role in supporting our customers' technical needs and enhancing their experience with CE products. Ideal for an experienced HVAC / R Technician, this position is responsible for providing comprehensive technical support to field technicians across Residential, Light Commercial, and Large Commercial Applied product lines. You will become a key partner for our dealers, resolving issues through both phone support and onsite visits, and contributing to our consumer relations and warranty services.
Key Responsibilities :
- Technical Support Troubleshooting : Deliver technical assistance to field technicians to diagnose and resolve HVAC equipment issues for the Carrier, Payne, and Bryant product lines.
Onsite Support : Conduct job site visits to assist with technical challenges and ensure proper resolution of product issues.
Requirements
Qualifications Skills :
Education :
A bachelor's degree in mechanical engineering or a related technical discipline is preferred, but not mandatory if balanced by extensive experience.
Benefits : Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement Professional Development
Paid Vacation Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply :
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page atwww.carrierenterprise.com / careers. Learn more about our company and team.
Equal Opportunity Statement :
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.
