What are the responsibilities and job description for the Onboarding Consultant position at Watsco, Inc.?
Job Description
Onboarding Consultant / Implementation Consultant
Watsco Ventures is a division of Watsco, Inc, the largest distributor of heating, ventilation, air conditioning and refrigeration (HVAC / R) equipment, parts and supplies in the USA with over $5 billion in annual revenue. Our mission is to help contracting business owners improve and scale their business by offering a portfolio of technology-enabled products and services. The portfolio is built through a combination of in-house development in our incubator and strategic partnerships, investments or acquisitions.
Working at Watsco Ventures offers you an opportunity to drive innovation in the HVAC / R industry while working in a startup culture. We are growing fast and have big ambitions. We're looking for a dynamic growth hackers and hustlers to join our sales team.
Location
Coconut Grove, Miami, FL
And here is what you will need to be successful :
Responsibilities
The value of OC is to act as project manager with technical product knowledge. This team works closely with the platform on a day-to-day basis and is in the unique position to understand how the product is working for customers. Responsible for the Onboarding Journey and ensuring that customers are setup and ready to use the software. They communicate weekly with the customer to check-in on progress and answer any questions they may have.
- Sales to OC Handoff
- Onboarding Journey (KOC's, Trainings with Customer)
- Updating and / or Uploading Customer Information to Order record in Salesforce
- Assist in the Creation and Maintenance of Customer Facing Documentation (Help Center, Intercom)
- Assist Support Team
- Idle Customer Outreach
- Maintain a positive and professional attitude with customers.
- If assigned to an account, Escalate complaints or issues to Customer Success Team, Manager
- 3rd Party Integrations (providing and collection API Keys / Tokens)
- Escalate Billing Issues
- Reporting an issues bugs to our Developers or Operations Team
- Maintaining your personal backlog while meeting company objective
- Report feedback on new features
Salary : $5
