Quality Systems Specialist

Job Title: Quality Systems Specialist
Location: Wilmington MA
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

Role Summary

The Quality Systems Specialist will evaluate, maintain, and continuously improve the organization’s Quality Management System (QMS) to ensure compliance with ISO 9001:2015 and ISO 14001:2015 and other applicable standards. This role requires a strategic approach to updating quality processes, procedures, and documentation to meet regulatory and customer requirements while fostering a culture of quality across the organization.

This role will focus on:

• Perform a comprehensive review of the current QMS to identify gaps and areas for improvement.
• Update QMS documentation, including policies, procedures, and work instructions, to align with ISO 9001:2015 and ISO 14001:2015 standards.
• Ensure that all updates are effectively communicated and implemented across relevant departments.
• Plan, schedule, and conduct internal audits to assess compliance with ISO 9001 requirements.
• Document audit findings and collaborate with teams to implement corrective and preventive actions.
• Analyze quality performance metrics and trends to recommend and drive improvements.
• Work with cross-functional teams to streamline processes and enhance operational efficiency.
• Provide training to employees on ISO 9001 requirements and quality-related processes.
• Serve as the primary resource for QMS-related inquiries and guidance.
• Support supplier quality assessments to ensure alignment with organizational quality standards.
• Work with customers to address quality concerns and ensure satisfaction.
• Ensure ongoing compliance with ISO 9001:2015 and ISO 14001:2015 and other relevant standards.
• Coordinate with external auditors and certification bodies for ISO certification and surveillance audits.

• Technical Expertise: Deep understanding of ISO 9001 & 14001, QMS systems, and documentation management.
• Process-Oriented: A structured, methodical approach to quality and continuous improvement.
• Collaboration & Communication: Strong interpersonal and leadership skills to engage cross-functional teams.
• Problem-Solving & Analytical Thinking: Ability to identify issues, find root causes, and implement effective corrective actions.
• Attention to Detail & Adaptability: A focus on precision and an ability to adapt to new challenges and changes.
• By embodying these qualities, the Quality Systems Specialist will be well-positioned to ensure the company’s QMS is fully compliant, continuously improving, and meeting both ISO requirements and organizational goals.

Education & Experience:

• Bachelor’s degree in Quality Management, Engineering, or a related field.
• Minimum 3–5 years of experience in quality management or a similar role, preferably in a manufacturing or regulated environment.
• Proven experience with ISO 9001:2015 and ISO 14001:2015 implementation and maintenance.

Desired Skills:

• Strong knowledge of ISO 9001:2015 and ISO 14001:2015 requirements and quality management principles.
• Proficient in quality tools such as root cause analysis, corrective action plans, and process mapping.
• Excellent organizational and project management skills.
• Strong communication and interpersonal abilities to collaborate across teams.
• Attention to detail and a proactive problem-solving approach.

Physical Demands:

• Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
• Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
• Work Environment: Typical office setting with moderate noise levels and standard office equipment.

• Robust Retirement Plan: Benefit from a guaranteed 5% employer contribution to your 401K, plus an additional 3% employer match, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being days, 11 observed holidays, 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Discover a wide range of additional perks and benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more.

Learn more at Our Inclusion Commitments.

Equal Opportunity Employer
Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Company Overview

At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.