What are the responsibilities and job description for the District Service Manager (CMD) position at Waukesha Pearce Industries?
Scope of Work:
Manages the organization, productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Forman, Leader man, Administrative Assistant, and Shop Clerk.
Minimum Qualifications:
- Must have 3 year(s) previous supervisory experience of service personnel
- High School Diploma, G.E.D. or equivalent
- Prefer applied certification(s) for the above job description
- Trade school and/or some college preferred
Requirements: Skills, Knowledge and Abilities (SKA’s)
- Must have a working knowledge of the above titled position and how it relates to the overall business and its’ objectives
- Must meet goals and objectives set forth by the company
- Must conform to policies and procedures set forth by the company
- Must have current driver’s license and acceptable driving record per WPI insurance carrier standards
- Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation
- Must be able to lift 50 pounds
- Must be able bend and twist several times a day
- Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.)
- Must be dependable and able to work independently
- Must have excellent communication skills
- Must maintain good client relations
- Must maintain a professional appearance
- Must promote and maintain a clean, neat and safe work environment
- Must have the ability to work flexible hours, days, and weekends (as necessary)
- Must have the ability to travel and stay overnight (as necessary)
- Must have the ability to supervise and motivate others
- Must have the ability to effectively evaluate others
- Must protect the company assets and interest
Primary Job Responsibilities:
- Adheres to and utilizes the established Service Department management operating system for assigned work.
- Measures productivity
- Increases output, evaluates performance and tracking mileage
- Develops and maintains a training program for all Service Department employees
- Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis
- Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs
- Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory
- Maintains close contact and good relations with customers, may include onsite visits
- Administers safety program in accordance with existing company, state and federal guidelines. Conducts a monthly safety meeting and completes required reports
- Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program
- Performs other duties or functions as requested by Management
Secondary Job Responsibilities:
- Promote good welfare among the company and its’ divisions
- Perform other duties as assigned
Working Conditions:
- Typical hours of work Monday through Friday; 8 a.m. to 5 p.m.
- Weekend hours as necessary
- Indoor and/or outdoor work required
